Program Assistant - Allied Health

Wenatchee Valley College NeoGov Announcement

PROGRAM ASSISTANT – ALLIED HEALTH

00107M – Range 35, step F: $38,952/annual, $3,246/month - $18.66/hour

Reports to: DIRECTOR OF NURSING

Position Summary:

This program assistant will serve the Allied Health programs offered by Wenatchee Valley College. The program assistant will have extensive involvement with students, staff, the public, and/or agencies in carrying out program activities. This position requires periodic evening and weekend work.

Essential Functions:

• Provide direct customer service for WVC Allied Health and Nursing programs.
• Provide information and advice to students, staff, program participants and/or the public regarding program content, policies and activities, recommend alternative courses of action; promote the program on campus with outside organizations
• Greet and confer with customers in person, over the phone, or in writing to identify needs, provide information, or direct customers to appropriate resources. Explain to customers the requirements related to the WVC Allied Health and Nursing programs. Provide timely and accurate information about programs, admissions criteria, registration, program requirements, and procedures. Evaluate and resolve complaints by identifying issues, researching and applying solutions, and informing customers of the results. Refer customers to specialists for answers, as appropriate.
• Attend meetings and/or conferences as program representative
• Serve as liaison between support staff of Omak and Wenatchee campuses for effective administration of Allied Health and Nursing programs.
• Monitor program activities in relation to established program goals; within established program parameters, determine variance from program standards;
• Implement program procedures and new operational procedures, as developed.
• Independently monitor document and immunization manager website regularly (depending on the time in the quarter, this could be daily or weekly), updating as necessary. Independently monitor Omak Nursing student documentation and immunization expirations, notifying students as necessary. Provide comprehensive documentation and immunization reports to clinical facilities, as necessary (usually on a quarterly basis).
• Independently process correspondence from/to WVC students, staff, faculty, and administration, and to community members; independently schedule room use for nursing classroom and Sim Lab (Mary Henrie Friendship Hall rooms 209 and 208); coordinate Allied Health events and classes in Omak; independently prepare quarterly rosters.
• Independently monitor and order the online TEAS®V tests available for both campuses, and proctor the test, given up to six times during Spring Quarter, on the Omak campus.
• Independently prepare NURS 100A schedule for instructor approval. Order appropriate First Aid books for students. Receive applications from students; independently verify content of applications, accept students, and provide registration information to accepted students; independently verify documentation and immunization status
• Proctor tests, as requested by faculty, generally using Canvas. Monitor students during telecast (ITV) test reviews, as necessary. Independently coordinate scheduling of rooms for Prometric testing on scheduled Saturdays; send/respond to tester emails concerning scheduled testing; notify appropriate people to have appropriate building unlocked and locked at appropriate times.

This is not intended to be an exclusive list of all duties and responsibilities. Related duties and responsibilities may be assigned.

Qualifications:

Minimum Qualifications:

• High school graduation or equivalent and two years of office or customer services experience or equivalent education/experience

Preferred Qualifications:

• Experience creating digital content (such as Word/PDF documents and web and learning management system content as appropriate to the role) in accessible formats.
• Bilingual to Spanish and English.

Knowledge, Skills, & Abilities

• Demonstrated ability to use exceptional communication and interpersonal skills demonstrating professionalism, empathy, diplomacy, discretion and integrity in interactions with diverse constituencies.
• Knowledge of testing procedures and protocol, testing security and confidentiality.
• High level of proficiency and accuracy in software packages including word processing, spreadsheets and database applications.
• Experience with PeopleSoft and testing administration software preferred.
• Quality: Accurate and thorough, prepare detailed reports, evaluate processes to identify ways to improve and promote quality.
• Professionalism: Approach others in a tactful manner, react well under pressure, treat others with respect and consideration and follow through on commitments.
• Ability to assess situations, exercise independent judgement, resolve issues and coordinate with IT support services when technical issues arise.
• Diversity, equity and inclusion: Demonstrated competency and experience working in a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, gender and racial/ethnic backgrounds and those with physical, emotional and/or learning disabilities.

Additional Information

Terms of Employment:

The current vacancy in Allied Health is an 18 month temporary, overtime and benefit eligible position expected to begin as soon as possible. The list established by this recruitment will used to fill this position only.

Excellent benefits package including medical, dental, life, and long-term disability insurance; paid sick and personal holiday and personal leave; retirement plan; optional credit union and tax deferred annuity programs.

Physical Requirements:

• Work is typically performed in an office setting and requires the ability to sit/stand, perform computer data entry, and operate general office equipment for extended periods of time.
• Must have the ability to use a computer and a variety of office equipment.

Work Schedule & Environment:

• Work hours are generally 8 a.m. to 5 p.m., Monday through Friday; hours and days may change depending on the needs of the college. Work in a busy office environment with frequent interruptions and distractions.

Conditions of Employment:

• In compliance with the Immigration and Naturalization Act, proof of authorization to work in the United States will be required at the time of hire.
• All offers of employment are subject to background checks. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Finalists are required to complete the sexual misconduct disclosure form as required under RCW 288.112.080.
• Proof of completed COVID-19 Vaccination is required upon hiring and employment at WVC.
• A valid Washington state driver's license may be required.

Bargaining Unit:

This position has been designated as a bargaining unit position represented by the Washington Public Employees Association.

Application and Selection Procedure:

Complete application packages must include the following:

• Complete Wenatchee Valley College online application.
• Upload cover letter that specifically describes how your educational background and experience meet the minimum and preferred qualifications.
• Upload resume.
• Complete supplemental questions.

It is your responsibility to submit all required application materials before the deadline. Please do not send reference letters or other unsolicited materials. They will not be shared with the screening committee and cannot be returned to you. Only finalists may be asked to send additional materials.

Attachments from prior applications will not upload automatically to your new application. Should you have difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627 for assistance.

The position closes at 4 p.m., July 28, 2022. The college reserves the right to reopen or extend the closing date. A limited number of applicants who meet the needs of the position and the college will be interviewed.

Reasonable Accommodation:

Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the human resources office by calling 509-682-6440. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

Equal Opportunity Employer:

Wenatchee Valley College is committed to a policy of equal opportunity in employment and student enrollment. All programs are free from discrimination and harassment against any person because of race, creed, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, the presence of any sensory, mental, or physical disability, or the use of a service animal by a person with a disability, age, parental status or families with children, marital status, religion, genetic information, honorably discharged veteran or military status or any other prohibited basis per RCW 49.60.030, 040 and other federal and laws and regulations, or participation in the complaint process.

This recruitment announcement may not reflect the entire job description and can be changed and or modified at any time.

Job Type: Full-time

Pay: From $18.66 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location