What are the responsibilities and job description for the IT Helpdesk Technician position at Wendy's?
As an IT Helpdesk Technician, you will be responsible for troubleshooting and resolving issues across our roughly 600 users/computers. You will work with a team that’s main responsibility is working on PC’s and mobile devices and occasionally work on projects involving networks and systems. You’ll work with Office 365 and other services and be a go to IT technician. This role will require one (1) day in the office.
Duties and Responsibilities:
Systems Administration
- Active Directory, Shared folder management
- Windows Server basic knowledge
Network Administration
- LAN/WAN/DNS/VPN/VLAN
- ISP maintenance
Services
- Administration of Office 365
- SharePoint administration
- Domain management
- Desktop/Phone Management Systems (MDM, etc)
Hardware/software
- Laptop/Desktop/Mobile support
- VOIP support
- Standard equipment rollout
- Standard software support
- Printer support
- Perform other duties as required or assigned
Experience and Education:
- 1-3 years of experience in a related position such as IT Helpdesk or Technician.
- Appropriate IT Certifications are highly desirable (A , Network , Security )
- Proven ability to work independently and manage your own priorities
- Standard Operating Procedure and Documentation experience
- Must be present in Glendale Heights office one day per week
- Minimal travel, but sometimes required (5%)
- Excellent professional oral, written, and communication skills
- Ability to communicate highly technical information to both technical and non-technical users
- Ability to stand/walk up to 50% of day. Ability to lift up to 50 lbs.
- Ability to handle multiple tasks and tight deadlines
Physical Requirements:
- Occasional light lifting of office equipment, materials and boxes; frequent walking and standing
- Requires dexterity in use of fingers for the operation of computers and other office equipment.
- Regularly required to sit
- Occasionally required to stand and walk
- Occasionally lift and/or move up to 15 pounds
- Noise level is usually quiet.
EEO Statement: Climate Pros is an Equal Opportunity Employer and does not make any decisions regarding applicants or employees based on actual or perceived race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
