What are the responsibilities and job description for the Driver Support Representative - DalTX position at Werner Enterprises?
The Driver Support Representative is responsible for ensuring that all drivers have a positive, organized, and thorough experience at the terminal. This position will serve as the driver’s liaison for all issues regarding onboarding, travel, orientation schedule and material or equipment assignment as well as terminal familiarization/facility directions, and any additional needs or issues.
ESSENTIAL JOB FUNCTIONS
The job functions listed below represent the essential job duties and responsibilities of the above-listed position.
- Serve as the primary contact and owner of all drivers as they navigate through the terminal visit.
- Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers.
- Assign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as maintain open trucks at the terminal.
- Educate drivers about the equipment and how to properly operate and maintain this equipment.
- Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed.
- Update all driver material/information as needed.
- Document all interaction with drivers, including issues and resolution, throughout the welcome experience.
- Perform other related duties as assigned by supervisory personnel.
- Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.
EDUCATION AND EXPERIENCE
- CDL preferred.
- High school graduate or equivalent experience.
- Three to five years transportation experience within the trucking industry preferred.
- One to two years of customer service experience preferred.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location
