Energy Assistance Specialist - Seasonal

West CAP–an innovative, progressive organization dedicated to creating Strong, Secure Families, and Stable Communities since 1965, is hiring a full-time Seasonal Energy Assistance Specialist. This position is responsible for determining eligibility, customer intake and processing Energy Assistance services to the public. Provide a high level of customer service care to all applicants during the heating season.

The role may be based out of our Glenwood City or Menomonie locations with regular remote work options after a training period.

Our team is collaborative, passionate, and focused on serving the needs of our participants with dignity and respect. We maintain a trauma-informed environment that supports each employee and promote work-life balance with generous PTO and flexible scheduling. Required qualifications:

• Minimum of a high school degree and 2 years administrative experience or associate degree in related area and at least 1 year of related experience.
• Ability to perform data entry concurrently with interactive interviews.
• Ability to effectively use computer systems and proficient with Office 365
• Ability to use and interpret complex forms, policies and procedures.
• Ability to organize and prioritize.
• Ability to establish and maintain effective working relationships with clients, co-workers, and public.
• Good verbal and written communication skills.
• Ability to use independent judgment in regularly non-routine and/or unstable situations.
• Ability to evaluate information and make appropriate referrals.

Benefits:

• Competitive salary, $21 starting with annual increases
• Comprehensive benefit package including health, dental, retirement, and free life/disability benefits
• Remote work options
• Over 4 weeks paid time off first year of employment
• Paid holidays

We embrace diversity, inclusion, and employees who reflect the population we serve. We encourage applications from all qualified candidates without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. For consideration, please send to www.westcap.org or to: West CAP, P.O. Box 308, Glenwood City, WI 54013.We are happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at westcap@wcap.org.

Equal Opportunity Employer
No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner on the basis of age (over 40), race, religion , color, sex, sexual orientation, gender identity (including gender expression), national origin or ancestry, disability or association with a person with a disability, arrest record, conviction record, marital status, family/parental status, pregnancy or childbirth, military participation, genetic testing, submitting to honesty testing, or use or non use of lawful products off the employers premises during non-working hours.

Our Culture is what Keeps Us
We believe that as employees, volunteers, and board members, dedicated to our mission of reducing poverty and developing assets, we must apply ourselves to the task of growing as a sustainable organization and as employees. Our work life illustrates our beliefs as an agency.

Consequently, we seek to conduct our work in a supportive environment and within a mutually supportive culture. Within our agency we value and seek to create a qualified workforce that reflects the demographic and cultural diversity existing in our larger community. Our employees are competitively reimbursed for their jobs and provided with a workplace and the tools that enable effective effort. Employees and board members have opportunities to make contributions to decision-making processes. Within our work, we relate to one another as we relate to our clients; with respect, honesty, and civility. We know that we can count on one another.

Our behavior emulates what we desire for our participants; learning and growth are key ingredients of the culture we seek to build. As an organization (a corporate person), our citizenship demonstrates what we expect of our community compassionate institutional behavior, behavior that works for the common good of the community.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Menomonie, WI 54751

Salary : $21