Call Center Sales Agent

West Shore Home is looking to double in size by the end of 2022! Our Call Center is looking for professionals looking for a new challenge, ready to up their skillset, and is looking to assist with the continued growth of our company by taking their career to the next level!

As a Call Center Representative, you will contribute to these efforts by handling inbound calls from our customers who are interested in making an upgrade to their home and setting appointments for our sales team to go out and assist our customers at their home.

This position is not remote. Our Call Center Representatives must be able to commute to our office in Mechanicsburg, PA.

Schedule:

• 11:30am - 8:00pm, Monday-Friday
• 8:00am - 4:30pm, Monday-Friday and every other Saturday

Call Center Representatives:

• Respond to inbound phone calls and other media with the goal of scheduling in-home sales appointments.
• Make outbound phone calls with the goal of scheduling in-home sales appointments.
• Enter all inquiries in our database.
• Respond to customer requests to change scheduled appointments.

Call Center Representative Candidates:

• Have worked in a customer service or customer facing role for 2 years
• Have a high school diploma or equivalent
• Have sales experience over the phone (preferred, not required)
• Must be able to commute to our office in Mechanicsburg, PA for work

West Shore Home is changing the way everyone looks at the home improvement industry. Are you the next professional ready to create change in a highly productive work environment?

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

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Job Type: Full-time

Pay: $17.75 - $19.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: Multiple Locations