What are the responsibilities and job description for the Customer Service Rep position at Westaff?
Westaff is looking for Customer Service Representatives(CSR) in the Manchester, NH area!
*** DIRECT HIRE!!!!
Payrate: $42-47,000 PLUS full benefit package
Shift Hours: traditional business hours of 8am-5pm
Hybrid Remote Schedule: MON, FRI (remote) and TUES-WED-THUR (office)
Work location: Manchester NH
Duties and Responsibilities
• Service approximately 80-100 customer contacts per day inclusive of phone email and chat interactions
• Provide price and availability, order status, and general customer information upon request
• Interpret and communicate information from ERP system and customer portal to customers
• Process, resolve, and expedite orders
• Collaborate with team members to balance out workload leading to a fast, high quality response for the customer
• Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
• Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
• Participate in on-call rotation (approximately 4 times per year)
• Coding of calls/emails/chats to accurately reflect interaction type
• Complete customer spreadsheet and other special notifications
• Utilize strong technical knowledge to handle more advanced product-related inquiries
• Facilitate creation of customer order reports
• Manage key accounts, challenging accounts, and challenging salespeople
Required Skills:
• One-three years customer service experience in a Call Center a MUST!!!!!
• Strong written and oral communication skills
Preferred Skills:
• Good familiarity with Call Center environment
• SAP and Salesforce experience preferred
• Experience working with customers to solve problems
Apply today for IMMEDAITE CONSIDERATION for our CSR job openings!
Salary : $42 - $0
