IT Support Technician (FT)

• Experience working with the following technologies in a support capacity: Office 365, Azure AD, MS Office, Active Directory, Windows 10, basic networking, and web-based applications.
• Demonstrated ability to troubleshoot and resolve complex problems. 
• Ability to respond as needed to crisis situations in an efficient manner.
• Strong verbal and written communication skills.
• Ability to work independently while part of a team.
• Adherence to the highest standard of ethical conduct and confidentiality.
• Professional appearance and demeanor.
• Willing to seek out new work projects and contribute ideas and efforts to the constant improvement of WestCare services.
• Ability to travel.

• High School Diploma, Technical Trade School, Industry Certifications (A , Net , Security , MCSA, CCNA, etc.), and/or equivalent work experience.
• Industry certification considered.

• Work is performed primarily in a professional, office setting.
• A minimum of 40 hours per week is expected, overtime may be required on occasion. 
• Execution of job duties may require working before and after normal working hours. 
• Regular attendance is required.

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 30 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly. 
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication. 
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee's essential job functions and to observe client behavior and activities in and out of the facility. 
• The normal work routine involves no exposure to human blood, body fluids, or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions. 
• Requires the ability to work and cooperate with clients, co-workers, managers, the public, and employees at all levels in order to exchange ideas, information, instructions, and opinions. 
• Requires the ability to work under stress and in emotionally charged settings. 

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