What are the responsibilities and job description for the Hospitality professional position at Westchester Country Club?
UNION POSITION - FULL TIME PLUS BENEFITS - THIS IS NOT A SEASONAL POSITION.
SUMMARY
We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest’s experience, and an exceptional service attitude for the position of Bellperson at the Westchester Country Club. This position is responsible to greet and welcome all guests and patrons in a courteous, professional, and efficient manner and assisting with the transportation of luggage from the reception area to the guestrooms and vice versa.
CANDIDATE PROFILE
Experience:
Must have at least (1) or more years of experience, with a combination of previous Guest Services experience in an upscale hotel environment.
KEY RESPONSIBILITIES
The primary responsibilities for the Bellperson include but are not limited to:
- Secure luggage from all incoming guests upon check-in; obtain room key and escort the guest to room.
- Place luggage in respective areas in guestroom, i.e. on luggage rack, in closet etc....
- Assist all departing guests with luggage transport from guestroom to front entrance.
- Familiarize all guests with room amenities including temperature control unit, a remote-controlled television, mini bar, etc.
- Inform guests of all hotel facilities including the hours of operation of the restaurants, lounges and health club.
- Ensure prompt professional response to all guest requests for service.
- Store and retrieve luggage from bell closet as needed while regularly logging such activity.
- Deliver any miscellaneous items i.e. flowers, packages, brochures, etc.. to guestrooms, banquet rooms or hotel offices as directed.
- Assist guests with directions and other information.
JOB QUALIFICATIONS
In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:
- Demonstrated ability to work cohesively with a team.
- Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
- Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
- Must be familiar with the local area.
- Ability to transport (pull, push) up to 50 lbs.
Schedule
