Post Sales Admin CSC

What You'll Do The role has responsibility for the Support of TD SYNNEX Cloud customers. This role is responsible for answering inbound calls and responding to customer escalations. When appropriate, the CSR II is responsible for validating customer entitlements. Through a series of interactive questions and/or decision tree steps, the CSR II captures customer contact and issue information, drives a series of end-user actions and/or responses, and either resolves the issue or prepares the issue for escalation. The CSR II is responsible for documenting his or her actions in the ticketing system. This role requires experience in coordinating activities with multiple teams, which include technical, parts and logistics. Principal Responsibilities/Job Level Specifications: Applies general knowledge of the organization, job content, practices and procedures. Has acquired the knowledge and skills necessary to be proficient in all aspects of job Performs functions moderately complex in nature and recognizes the need to apply various methods to accomplish tasks. Work is performed independently under minimal supervision except for new assignments. Sets priorities for performing work and managing time to complete tasks. Interacts with peers and direct management. Some exchange of information with other internal departments or work groups is required to perform role. Based on nature of the role, may frequently field requests from others in the organization or externally. Impact of decisions may affect the department. Errors may result in moderate loss of time, resources and customer/user satisfaction. Responds to inquiries, expedites critical orders, communicates dispositions, researches and resolves problems, and researches orders. May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit issues, support to sales team and external customers. May also perform other duties as assigned. What We're Looking For Work Experience: 1-2 years in a technical customer service role Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Must have computer, email, phone, communication and problem solving skills; Outlook, Word, and Excel experience is required MUST be able to coordinate with other team members/vendors to identify and solve issues. Must be able to multi-task and work in a fast paced environment. Overtime may be required based on business need. on business need. What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook