Auto Claim Service Rep

Auto Claim Service Rep
Employee Status: Regular
Schedule: Fulltime
Location: Remote work opportunity

You’re ready to make your mark where people care about each other. Where your work is meaningful. And where your unique perspectives are welcome. Think about joining Westfield, a company focused on what’s most important – the people behind our policies.

Westfield was founded in 1848 by a small group of hard-working farmers who believed in the promise of the future and the power of the individual. Today, as one of the nation’s leading property and casualty (P&C) companies, we remain true to their vision and are dedicated to making a positive difference in our customers’ lives.

Responsibilities;

• Coverage/Investigation/Liability - Determines whether or not proper coverage exists for the type of claim assigned. Investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, and damages, and makes decisions, where appropriate, on claim resolution.
• Damages - Determines the value of the physical damage of property and/or automobiles through use of appropriate tools. Obtains all necessary documentation to support claim evaluation. Recognizes claim file exposures and escalates appropriately.
• Customer Service - Ensures customer service excellence. Responsible for the customer and agent experience associated with assigned claims.
• Communication - Maintains effective and ongoing communications with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, and company personnel.
• Negotiation/Settlement - Within decision making authority, negotiates timely and appropriate settlements with insureds, claimants, vendors, attorneys, and other insurance companies.
• Reserving/Reporting - Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience. Completes appropriate reports so that the current status of the claim is clearly documented at all times. Refers claims exceeding authority to appropriate leader.
• Travel - Travels occasionally to participate in special assignments, training, and/or travel between office locations.

Qualifications;

• 1 or more years' claims adjusting or 2 years of customer service-related work experience.
• Experience with Microsoft Windows, Outlook, and Excel or transferable software packages.
• Experience negotiating and handling conflict.
• Strong verbal, written, and interpersonal communication skills with the ability to interact with all levels of the company.
• Experience working in a fast-paced environment while prioritizing and completing work effectively.
• Strong organizational skills gained through previous work experiences.
• Holds and maintains appropriate adjuster licensing and certification(s) in assigned territories and will obtain additional licensing based upon business needs.
• Ability to travel, including overnight business trips as needed.
• High school diploma, GED or demonstrated commensurate experience.
• Physical essential functions: ability to work 40 hours in an office environment (sitting, standing, on a computer, etc.), operate office related technology (computer, phone, etc.), travel as required.

Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center and casual dress. Work/life balance, recognition, and learning and career development are all part of a rewarding career with Westfield.

Westfield cares about relationships. We pay attention to the details and embrace what each employee brings to the mix. If you are talented in your profession but also care about people – whether you’re just starting out or have decades of experience – we want to talk with you. Learn more about current opportunities at www.westfieldinsurance.com/careers.

We are an equal opportunity employer/minority/female/disability/protected veteran.

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