What are the responsibilities and job description for the Concierge Lead position at Westgate Resorts?
Company Description
Starting pay rate $19 /Hour - Use our Daily Pay benefit and get access to your pay as you need it.
Immerse yourself at the award winning Westgate Park City Resort & Spa, nestled at the epicenter of the Canyons Village base within Park City Mountain. Enveloped by unparalleled skiing and year-round mountain escapades, our resort offers an invigorating and fulfilling workplace environment. From artists gracing the Sundance Film Festival, to athletes honing their skills at the Utah Olympic Park, to adventurers seeking a mountain retreat, our guests hail from every corner of the globe. Embark on this journey with our team and together, let's extend a warm welcome to the world in Park City.
Job Description
As the Lead Concierge, you will deliver personalized services to our guests, including planning itineraries, making restaurant reservations, and providing information on activities and events in Park City and the surrounding areas. Additionally, the Lead Concierge is available to assist guests with any service requests to ensure their expectations are exceeded during their stay at Westgate Resort, including check-in and operator duties.
- Coordinates transportation, activities, and dinner reservations for guests.
- Provides comprehensive information on local dining, shopping, attractions, hiking and biking trails, ski resorts and rentals, national and state parks, scenic drives, and child/pet care services.
- Assists guests with special requests for various services.
- Facilitates communication between guests and the Front Office team prior to their arrival.
- Addresses guest concerns to ensure an exceptional experience, escalating issues as necessary.
- Collaborates with the leadership team to enhance the overall operations of the Front Office department, while upholding Westgate's core values of Integrity, Passion, and Work Ethic.
- Performs additional duties as assigned by management.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications
- Familiarity with the local area, including attractions, restaurants, and events, is preferred but not mandatory.
- Previous experience in customer service or hospitality is essential.
- Proficient computer skills, with a willingness to learn new reservation software and technology.
- Fast learner with strong attention to detail.
- Experience in a concierge role is advantageous.
- Friendly, outgoing, and approachable demeanor.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to stand for extended periods.
- Availability to work weekends and holidays as needed.
- Must be at least 18 years old and possess a valid driver’s license.
- Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.
- Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.
Additional Information
Why Westgate?
- Discounted Ski pass benefit (while supplies last).
- FREE Ski & Snowboard and Mountain Bike equipment Rentals.
- FREE garage parking.
- Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
- $2.00 in meals in Team Member Breakroom.
- Comprehensive health benefits – medical, dental and vision.
- Paid Time Off (PTO) – vacation, sick, and personal.
- Paid Holidays.
- 401K with generous company match.
- Get access to your pay as you need it with our Daily Pay benefit.
- Wellness Programs.
- Tuition Assistance.
- Employee Assistance Program (EAP).
- Advancement & development opportunities.
- Community Involvement Programs.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
Salary : $2 - $19
