Field Service Technician

The Field Service Tech’s (FST) primary responsibility is to deliver an exceptional customer experience while providing equipment repair, maintenance & installation services, on-site training, and conducting operational surveys in a professional and safe manner.

Primary Job Responsibilities:  

• Ensure our customers receive the highest quality technical and customer service in our industry.

• Create and enhance relationships by listening to and resolving customer issues in a timely manner.

• Complete all assigned equipment installation, repair, preventative maintenance and assessment activities and associated paperwork.

• Present strong professional and customer interaction skills.

• Provide equipment training as requested to our customers.

• Effectively prioritize and complete daily/weekly tasks and responsibilities.

• Adhere to all company policies and standards.

• Effectively and efficiently uses all company provided devices (tablet, cell phone, etc.) while performing daily tasks and responsibilities.

• Responsible for managing time worked and in managing time off.

• Professionally communicate both verbally and in writing with customers.

• Present oneself in a professional manner, is well groomed and adhere to company uniform policy.

• Responsibly care for company assets (vehicles, equipment & parts).

• Maintains a good safety record.

• Maintains service vehicle and parts inventory to company standards.

• Travel as needed to respond to and support customer and business needs.

• Perform other duties as assigned by the Field Service Manager.

Qualifications:

• Passion for providing superior customer service while exceeding customer expectations.

• 1 years mechanical and electrical experience in food/beverage industry

• Ability to troubleshoot, diagnose, problem solve and repair electrical, mechanical, plumbing or pneumatic issues

• Strong mechanical aptitude and experience with hand and power tools

• Abilty to use basic electric and plumbing tools: chirp stick, multimeter, pressure gauge, etc.

• Ability to read and understand parts diagrams and wiring schematics

• Good working knowledge of tablet, cell phone, etc.

• Proven track record of reliability and responsibility

• Strong verbal and written communication skills (bilingual a plus)

• Ability to drive a service van and maintenance of an acceptable driving record

• Ability to lift up to 50lbs. frequently each workday

• Ability and willingness to travel to support customer and business needs. Overnight travel may be required.

• Possess a valid driver’s license

Equal Opportunity Employer / Vets / Disabled

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

Work Location: On the road