Business Resource Manager

Job Summary: The Business Resource Manager is responsible for serving as a liaison between Corporate Accounts, Strategic Regional Accounts, WestRock plants and Customer locations while effectively providing specialized support for designated WestRock customers. Additionally, this position will provide a value-based selling approach to engage WestRock resources at designated locations to ensure customer critical business issues/needs are met.

Major Job Responsibilities:
Business Excellence

• Ensure the needs of national accounts are met while aligning to meet business objectives
• Track monthly quality and on-time delivery metrics from all supplier plants and coordinate improvement efforts with WestRock and customer quality personnel
• Utilize SLEA’s (Site Level Execution Agreement) and QBR’s (Quarterly Business Review) to ensure customer requirements are met and demonstrate proof of value
• Utilize WestRock integrated packaging solutions (APS, PCG, Graphics, Enterprise – RTS, M&D, folding ctn., beverage) to develop and deliver winning solutions to our customers

• Assist Business Unit Sales Managers with budget development and management cross- functionally with Sales and Financial Managers
• Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer issues
• Support supplier plants in improving overall service by serving as point of contact between WestRock and the customer

• Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s)

• Present recommendations for national account updates and opportunities to the appropriate customer management team
• Review customer profit contribution report(s) with local Business Unit and Region management monthly to grow the margins
• Win incremental volume or convert existing volume to differentiated sales
• Resolve accounts receivable issues for assigned accounts

People and Culture

• Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value

• Develop understanding of customers’ market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines
• Serve as the liaison between WestRock and customer to support national account in improving overall customer service
• Partner with production, manufacturing, and national account team to ensure customer needs are properly communicated
• Leverage relationships to gain access to back-shop contacts to discover customer pressures
• Maintain Salesforce customer profile with business development updates and information

Critical Skills / Capabilities:

• Communication: Creates and delivers engaging presentations to internal and external audiences; develops new communication strategies and approaches to communicate data, insights, and critical messages resulting in clear understanding
• Customer-Oriented: Proactively assesses and effectively resolves customer issues quickly; proactively communicates with customers to ensure alignment and satisfaction; ensures that quality improvements meet the needs and expectations of a diverse customer base; consistently operates with customers' best interests in mind
• Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively
• Detail-Oriented: Has an eye for recognizing errors or differences; plans and completes work with thoroughness, giving attention to specific information and individual details, conditions, necessary record keeping, and elements of that work
• Time Management: Plans, prioritizes, and manages time spent on accomplishing tasks to increase productivity and efficiency; demonstrates awareness and control over amount of time spent on activities; meets deadlines
• Problem-Solving: Applies knowledge to frame, simplify and solve complex issues; focuses on identifying root causes to create solutions in a timely and decisive manner; reconciles conflicting and/or incomplete information to develop solutions

Technical Skills:

• Machinery acumen
• Advanced computer skills
• Microsoft Office - Excel, PowerPoint, Word
• Knowledge of transportation logistics
• Ability to utilize packaging systems

Other Qualifications:
To perform the duties of the job, this role requires:

• Frequently reaching by extending fingers on two hands
• Frequently reaching by extending two arms
• Frequently using fingers to grasp with two hands

• Frequently using fingers to type with two hands
• Occasionally ascending/descending stairs and foot stools (up to 3 rungs)
• Occasionally working atop of elevated surfaces for 10-30 minutes at a time
• Occasionally positioning oneself low to the ground in a crouching position for up to 10 minutes at a time
• Occasionally positioning oneself low to the ground in a stooping position for up to 10 minutes at a time
• Occasionally using fingers to pinch with two hands
• Occasionally exerting force by lifting up to 20 lbs of weight
• The spoken exchange of ideas to be performed loudly 25-50% of the time
• The spoken exchange of ideas to be performed quickly 25-50% of the time
• The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts

Work Environment:

• Frequently works indoors, in an environment that is climate controlled
• Frequently works indoors in an environment that is not climate controlled and has high temperatures
• Frequently works indoors in an environment that is not climate controlled and has low temperatures
• The role is frequently sedentary, which entails sitting or being stationary
• Frequently stands or walks for 1-2 hours at a time
• Extended driving periods during the day
• Medium physical work related to loading, sorting, and line troubleshooting
• Must adapt to specific/changing customer safety considerations when on-site
• Noisy industrial work environment; maintain strict adherence to safety rules and regulations

Experience:

• Required: 2 to 3 years of experience in box corrugated/converting industry; 5 years of related experience in sales, project management, and/or technical training
• Preferred: Knowledgeable of the manufacturing process

Education:

• Required: Bachelor's degree

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Education:

• Bachelor's (Required)

Experience:

• Manufacturing: 3 years (Required)
• B2B sales: 3 years (Required)

Work Location: One location