UX Researcher II

WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and strategic initiatives. As we lean into our mission to “simplify the business of running a business”, WEX is looking to simplify and reimagine experiences, starting from the user perspective. We are looking for a UX Researcher II to be a part of an experienced team that delivers actionable insights to business partners that improve the usability, usefulness and desirability of our products, services, and tools that starts with a deep understanding of our users. About the team: The UX Research team works across all of WEX’s products, services, and tools to ensure we design, develop and deliver useful, usable, and desirable experiences based on user needs and behaviors. We’re a close-knit team of curious, resourceful, empathetic, and innovative researchers who nerd out on all things related to user experience and research. As UX researchers, we act as the voice of our users to guide better decision-making and build empathy within WEX. If this sounds like you, read on! What you’ll do: Plan and conduct research with guidance from senior researchers using a wide range of methods (such as usability testing, interviews, concept testing, surveys, etc.) Use appropriate analysis methods and translate data into actionable findings with guidance from senior researchers. Keep stakeholders apprised and promote user empathy throughout the process. Present findings and recommendations to teams with guidance from senior researchers to drive design, development, and strategy. Assist in the creation of user personas, journey maps, and other research deliverables. Maintain in-depth knowledge and understanding of current research methodologies and data analysis techniques. How you’ll engage: Strategic Mindset: Seeks to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value User-Centric: Understands and advocates for the user’s needs with empathy Applied Expertise: Provides a deep understanding of methods and techniques, and best practices for the applied area of expertise Innovation Focused: Brings a hunger for new ideas or ways of thinking in pursuit of the optimal solution and a willingness to investigate Cross-Functional Collaborator: Champions for best in class outcomes while inspiring others to follow suit, creating alignment across functions Results Focused: Maintains data integrity and uses iterative experiments to design solutions that deliver on business goals Experience you’ll bring: Bachelor’s degree in a related field (Psychology, Sociology, Anthropology, Human Factors) or 1-3 years of full-time business related experience in a UX Research-dedicated position, using both qualitative and quantitative research methods (e.g. usability testing, surveys, interviews etc.) Experience designing and running research studies, end-to-end; independent and/or with guidance. Basic understanding of usability best practices, heuristics, UX metrics, and cognitive biases. Comfortable moderating and/or notetaking user interviews in any environment. Produces polished, concise deliverables; independently and/or with guidance. You’re willing to help the team, ask questions, learn/be taught, and instill confidence. Proactive & self-motivated: Jumps in. Manages time, projects, and workload effectively with guidance. Experience with UX- and research-specific tools ideal (e.g. UserTesting.com, Figma, Qualtrics, Optimal Workshop) is ideal. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Salary Pay Range: $78,000.00 - $104,000.00 WEX is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Salary : $78,000 - $104,000