Exposure Control Advisor

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character. World Fuel Services, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Verbal and written collection of Accounts Receivable from a worldwide base of customers. ollections owner of a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations. Determine and document reasons for overdue payments - obtain payment commitments Record information about financial status of customer and status of collection efforts. A clear understanding of invoices for goods and/or services rendered for a global customer base and review with customers as needed Review disputes for action, assist and follow-up on disputed invoices to resolve Customer queries efficiently. Monitor incoming payments and liaise with Shared Services for timely cash applications and account reconciliations. Liaise with Key stakeholders such as Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivables Identify and escalate potential problems related to the financial status of a customer/group to necessary teams Identify negative changes in customer payment behavior and alert management accordingly. Recognize the balance required between effective collections and maintaining a positive customer experience. Responds promptly to customer needs; responds to requests for service and assistance; meets commitments. Exercises and applies judgment and common sense understanding to carry out instructions furnished in writing, oral or diagram form. Liaise with credit professionals to identify risk within the portfolio and exercise the need to prioritize/maximize collections in these areas Must be proficient in Microsoft Office – specifically Excel and Word. Must be able to work in a fast-paced, multi-cultural environment with sensitive time frames. Must be able to meet and or exceed operational requirements for response to inquiries and request for documentation. Must be able to work individually and as a team in a goal-oriented setting. Good negotiation skills. Must be able to work with standard office equipment including but not limited to copiers, scanning equipment. Must be self-motivated and have excellent time management skills. Must have excellent verbal and written communication skills with a strong sense of Customer Service. Must be fluent in English both speaking and written Must have very good organizational skills. Proven work experience of up to 5 years in an Accounts Receivable, Collections and/or Credit Control experience. Consideration also given to experience in Credit, Financial Operations, or Customer Service. Transportation, Energy, or Commodities industry experience preferred, but not required. Bachelor's degree in Finance, Accounting, or Business Administration preferred Multi Language skills desired but not required