Logistics Coordinator, Aviation

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character. Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center. Logistics Coordinator, Aviation United Kingdom (office based) The Logistics Coordinator role lies at the heart of the organization and the Global Fuel Logistics team is one of the key market differentiators for WFS Aviation. It is customer service combined with sales and operational/ sales support for our global customer database. A Fuel Logistics Coordinator has to have a can-do approach to our customers, who can be calling in from all types of companies and all around the world with different requirements. The Fuel Logistics Coordinator needs to understand different cultures and have an empathy for the differing needs of the different types of aircraft operators. The working day is extremely busy - filled with telephone calls, responding to emails, keeping up to speed with fuel shortages in different regions, and liaising with Sales, Credit, Collections, Supply, Billing and other departments. The Global Fuel Logistics department is seen as an ideal area to grow talent in order to progress to other areas of the organisation. Fuel Logistics Coordinator needs to feel confident to make calls to prospective customers and to build/develop those relationships (under the guidance of more experienced colleagues), and will also be responsible for directly managing some small accounts in order to grow volume and profitability. Responsibilities Receiving and making telephone calls Receiving and sending emails (this is a very busy department for email traffic) Arranging fuel for customers worldwide (scheduled and ad-hoc flights), setting up and sending out Sales Orders to appropriate suppliers / airport contacts, and following up requests by phone as needed Dealing with customer price requests for adhoc fueling, (verbal and written) Managing some small customer accounts under the guidance of more experienced colleagues Good understanding of company credit policies, working with the Credit Team to ensure fuel is released in accordance with the current Credit Policy Supporting the Sales teams with telephone and price quoting support Working with the Supply teams to develop day-to-day supplier relations Updating database with fuel shortages and other critical operational information (FBO Comments) Gain a good understanding of company and products/services offered Assisting external and internal customers with pricing and other general queries Visiting trade shows, attending customer or location visits, or working from another WFS office location (potentially) abroad for up to 2 weeks if requested Required Excellent English communication skills (written and verbal) The successful candidate is likely to have a minimum of 1 year’s work experience in operations, tourism or customers services, preferably in aviation A good team player and collaboration skills Excellent interpersonal skills and good customer service skills, and the ability to build relationships. Customer services work experience is highly desirable. Effective and professional telephone manner, commercial awareness and some business judgement Ability to anticipate issues, work well under pressure and to prioritise effectively Strong problem solving skills - Ability to deal with the unexpected, show initiative and work alone at times as required Ambition to grow within a fast-moving organization Strong IT skills and knowledge of MS Office suite. Desirable Knowledge of commercial, business and military aviation fuel market Conversant in aircraft types Experience in Oracle systems Fluent in languages in addition to English – French, Italian, Spanish or Portuguese is highly desirable. Basic working knowledge of world geography Benefits Vitality private insurance, Unum dental insurance Life Insurance #IND