What are the responsibilities and job description for the Online Customer Touchpoint Advisor (On-Site) position at WG&R Furniture?
Company Overview
WG&R’s Vision is to be world-class in the eyes of our customers and employees. We’re an employee-owned company based in NE Wisconsin since 1946 and are a highly effective team that plays to win (we sell 3 times more furniture than our nearest competitor).
But enough about us, we are interested in you. Do you enjoy helping others? How about creating a positive experience through creative solutions? What about working for a company that gives back and invests in its community, all while investing in the development of its employees?
Is this you? Join us!
Purpose
Create delightful and hassle-free online shopping experience to external and internal customer inquiries.
What You’ll Do
- Make customers top priority while creating a personalized experience
- Find creative solutions to wow external and internal customers via prompt online chat, email, text messaging, and phone calls
- Assist external customers by generating and following up on online sales and service requests
- Convert chat opportunities to sales
- Work Full-time, Monday - Friday, 9 AM - 6 PM
What You Bring
- Experience working with customers
- Ability to empathize, maintain an even temperament, and diffuse emotion
- Ability to multi-task, prioritize, and manage time effectively
- Clear and concise verbal, listening, and written communication skills
- Strong attention to detail
- A working knowledge of Microsoft Office products
Benefits/Perks
- Hiring Immediately
- Employee Stock Ownership Plan (ESOP)
- Fun, family-oriented culture
- Heath, Dental, and Vision insurance
- Company contributions into your Health Savings Account (HSA)
- Company funded Life Insurance, Short Term Disability, and Long-Term Disability
- 401k plan with company match, includes pre-tax and Roth options
- Paid vacation & holidays
- Employee Assistance Program (EAP) for employees and their family members
- Employee discount
- Onsite fitness center
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