What are the responsibilities and job description for the Trust & Safety Manager, WhatsApp position at WhatsApp?
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. We are looking for a Manager to join our Safety Ops team. This role will work directly with product, policy, legal, and operations partners to further our mission of making WhatsApp safe.
Trust & Safety Manager, WhatsApp Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Trust & Safety Manager, WhatsApp Responsibilities:
- Lead a high-performing team by establishing team goals and working with direct reports on strategies for executing at scale, measuring progress and sharing results
- Understand top abuse concerns and other quality or customer insight data, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe
- Deliver projects involving quantitative analysis, operational workflow improvements, and improving the user experience
- The role will require tight coordination with global cross-functional teams including Data Science, Product, Engineering and others to prioritize, problem solve, and develop solutions related to safety
- Be a thought leader for data-informed initiatives and guide the team’s direction overall
Minimum Qualifications:
- Interest for developing people, and building high performing teams
- 6 years of experience in an operations, safety, risk/fraud or related environment
- 3 years of work experience in people management
- Analytical and problem-solving skills
- Experience assessing, analyzing and resolving issues, and distill into communication
- Analytical skills, with experience solving problems using data and providing practical business insights
Preferred Qualifications:
- BA/BS degree in a related field
- 1 years experience using WhatsApp
- Experience with SQL, data analysis, visualization tools, or programming languages such as Python or Java
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
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