Service Advisor

Wickham Tractor Co. is a fourth-generation, family-owned Ag, Powersports, light industrial, and lifestyle equipment complex with five dealership locations throughout northeast Colorado. We aim to be a progressive, values-driven company of choice for our customers and our employees.

We are expanding our service team and seek a SKILLED and EXPERIENCED Service Advisor to join our team! This exciting and rewarding position is at our Sterling, Colorado dealership. As a key member of our service team, you will play a crucial role in executing with expertise the professional care for customers and the efficiency of the technicians. To qualify for this excellent opportunity, you must be comfortable providing expertise in the service area, coordinating the schedule for multiple technicians, and thriving in an independent work environment.

Essential Duties

• Consistently deliver superior customer service
• Lead with professionalism
• Have highly developed organizational skills
• Strong attention to details
• Excellent follow-up skills and deadline driven
• An advanced exhibit of strong teamwork
• Thrive in a multi-directional, fast-moving environment
• Proficient computer and office software skills
• Maintain a clean and professional workspace
• Strong focus on safety for yourself and others
  
  

Education And Qualifications

• High School Diploma or equivalent required
• Experience in Agriculture, Farming, Heavy Equipment, or other related fields preferred
• Dealership service training or other related work experience preferred
• Ability to use standard desktop applications such as Microsoft Office and Internet functions, database software, and computer application systems
• Solid organizational, interpersonal, analytical, and communication skills
• Ability to operate efficiently with a solutions approach
• Ability to work flexible hours within seasonal peak times
• A valid driver's license and insurability are required
  
  

Physical Requirements

• Extended periods of sitting, standing, walking, bending, squatting, crawling, climbing, and reaching overhead. Must be able to lift up to 50 lbs. without assistance regularly. The position also requires grasping with both hands, pushing and pulling, working around moving machinery, driving a vehicle, extensive hours on a computer, hearing normal tones, speaking, and seeing.
  
  

Compensation

• $22.00 to $32.00 per hour, based on experience and qualifications
• Performance-based incentives
  
  

Employee Benefits

Benefit conditions: The waiting period applies

• Competitive base compensation based on experience and qualifications
• Incentive Bonus Program
• Insurance benefits (medical, dental, and vision)
• Health Savings Account "HSA" with company contribution
• Flexible Savings Account "FSA"
• Life Insurance, company-paid
• Long Term Disability Insurance, company paid
• Employee Assistance Program (paid counseling, legal advice, etc.)
• 401(k) Retirement Savings Plan with company match
• Christmas Club with company match and monthly compound interest
• Paid Holidays
• Paid Time Off
• Employee Discount at Wickham Tractor Co.
  
  

Training

• Professional enhanced product knowledge and training provided by manufacturers and mentors to develop skills, knowledge, and expertise
  
  

Schedule

• 8-hour shift, Monday through Friday
• May need to perform duties outside of regular business hours
  
  

Work Location

• This is not a remote position. Requires to be in person at the dealership location
  
  

Position Reports To

• Store Manager
  
  

Wickham Tractor Co. is an Equal Opportunity Employer offering exciting and challenging opportunities for dynamic individuals who want to be part of the Ag industry. We appreciate and honor those who have served and encourage Veterans to apply.