Operations Process Specialist

We have been around in Industry since 1932, specializing in clamping, crowning and tooling for press brakes. We develop them, we manufacture them, we sell them. And we know all there is to know about them. Come and join us at our new North American headquarters and manufacturing operations in Louisville, Kentucky.

Position Summary

Goal

The OPS is also responsible for providing and achieving outstanding customer service and delivering an exceptional customer experience to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities.
Additionally, the OPS is responsible for customer order management along with communication and coordination throughout the supply chain and factories; and for achieving service related goals.

Key Responsibilities

• Sales Office Management
• Demonstrate professionalism in all communications with internal and external colleagues, customers, and vendors
• Continuously monitor and improve business processes and work instructions inside and outside the primary area of responsibility
• Track customer satisfaction and work, in collaboration with the Service Manager, towards improvement target including customer service issue resolution and coordination
• Assist with quality related issues. Ensure customer complaints / quality escapes are logged and reported back to the customer
• Monitor implementation of corrective actions across the business and other support functions such as Manufacturing, Purchasing and Supply Chain
• Ensure the Information Technology needs are met, and that all WILA USA team members have the tools required to successfully execute their job functions
• Accurate administrative processing of information in the ERP system, ensuring that master data is complete and correct
• Oversee customer dedicated inventories and monitor customer inventory levels, ensuring that there is a business case and documented supply agreement; collaborating with sales management to ensure that inventory is used to ensure a positive customer experience
• Develop and implement supply and logistics plans in coordination with warehouse management and purchasing
• Monitor coordinate the company's global sales processes, ensuring their alignment with the global strategy
• Materials and Inventory Management planning working with the Warehouse Manager and purchasing
• Monitor and coordinate incoming traffic and oversee logistics needs including improve transit, delivery times and customer OTD targets
• Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets. Understand and communicate changes to customer forecasts. Liaise with supply chain, manufacturing and sales areas to ensure that all activities are aligned with Wila and Customer KPI's
• Encourage and implement a Continuous Improvement Culture and capture gains.
• Assist in Information Technology (IT) efforts, looking for areas of improvement
• Provide proactive communication, analysis and problem solving
• Work with a strong sense of urgency with flexibility and accuracy
• Maintain a safe, clean, and orderly work area
• Additional responsibilities as assigned
• Team Leadership and Communication
• Foster a positive and collaborative work environment, promoting teamwork, safety awareness, and adherence to company policies
• Coach, support, and motivate internal sales team
• Provide timely and reliable management information
• Manage the performance indicators to continuously improve the business process
• Communicate and coordinate global procedures and processes with the Sales Office Manager (BV), key stakeholders globally, and senior management
• Competencies
• Ability to communicate, coordinate, train, and lead personnel
• Strong written and verbal communication skills
• Strong people and relationship building skills
• Customer driven with a positive, professional, can-do attitude
• Strong organizational skills with the ability to handle conflicting priorities with detail and accuracy
• Strong analytical, decision making, and problem solving skills
• Strong math skills (addition, subtraction, margin calculations)
• Knowledgeable with regards to business sales and marketing strategies
• Proven proficiency in the use of Microsoft Word and Excel and PowerPoint
• Proven proficiency in the use of business operational software (Oracle JDE, SAP)
• Qualifications
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office and ERP / CRM systems preferred
• Agility to speak, read, and write English
• Demonstrated ability of effective leadership, ownership, and ability to work in a team
• Energetic, self-motivated, and able to handle multiple tasks / priorities in a fast-paced environment
• Will be required to travel up to 20%
• Experience
• Minimum 3 years experience in an operations, or customer supporting role is required
• A Bachelors degree is required preferably in a relevant business, supply chain or systems focused discipline
• Experience with ERP systems is required
• Knowledge of basic business sales and marketing as well as supply chain processes and practices is required
• Knowledge of sheet metal bending and processing is beneficial
• Familiarity with ISO quality requirements is beneficial
• Familiarity with technical prints (read and understand) is beneficial

We are seeking a candidate with a strong affinity for systems and the ability to independently immerse themselves in our system. You will play a crucial role in gaining an in-depth understanding of the system and elevating the team's system knowledge to new features, contributing to our ongoing pursuit of excellence in our ERP system. In addition, the OPM could be asked to analyze inventories, monitor order and delivery measures and cost impact to the business, to be in line with procedures and key performance indicators to provide an exceptional customer experience. The OPM will also be responsible for work processes, customer satisfaction, continuous improvement, and overseeing the quality of service To continually seek out new ways to upgrade / improve the working business model of the Customer Success Team. To initiate recommendations and follow thru with implementation of these improvements under the direction of the key stake holders. The OPS will work closely with Supply Chain, Manufacturing, and Sales

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.