Guests from all over the world come to visit the exotic and native animals at Wildlife Safari. Wildlife Safari is hiring for a seasonal Jungle Guide. The Jungle Guide greets park guests, hands out village schedules, promotes events and answer basic guest questions. They direct the guest to Guest Services for registration, memberships, encounters or more in-depth questions. The Jungle Guide is also responsible for operating the Wildlife Safari train as well as drive guests on encounter vehicles.
Position Goal
The goal of the Jungle Guide is to create a positive, fun, and professional impression of the park while up-selling additional services. They are expected to demonstrate outstanding customer service skills, promote park benefits, provide pleasant train rides and other services as appropriate, and acquire extensive park knowledge to answer questions and advise guests as needed.
Responsibilities
· Welcome guests in enthusiastic and sincere manner
· Distribute the daily encounter schedule and answer guest questions
· Up-sell park services as appropriate e.g. memberships, encounters, facility rental, etc
· Inspect vehicles, making sure they have gas and are ready for the day’s encounters
· Have the appropriate vehicle at the curb ready for the encounters
· Verify drive thru admission as required for the encounter
· Must use proper radio etiquette with Guest Services and animal departments
· Help guest on and off vehicles and safety protocols
· Parks encounters vehicles in appropriate areas at the end of the day
· Provide daily train and track safety inspection
· Keep vehicles, train, and workplace clear and clean at all times
· Work with Maintenance on checking train fluids, wheels, safety belts and train cars for functionality
· Provide scripted train tour and remind guest of the safety rules
· Keep accurate daily train list and replenish forms as needed
Qualifications
· Must have current driver license for at least three years and clean driving record
· Outgoing, self-motivated, good with people & possess outstanding customer service skills
· Must be able to pass drug test, including marijuana
· Candidate must agree to a background check
· Must be able to work in extreme temperatures
The position works until October with potential of year-round status.
Job Types: Full-time, Temporary
Pay: $12.50 per hour
Benefits:
Schedule:
License/Certification:
Work Location: In person
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Customer Engagement Skill
Customer Service Skill
Wildlife Safari, Winston, OR
Wildlife Safari, Winston, OR