What are the responsibilities and job description for the Help Desk Technician position at Wiley University?
Company Description
Wiley University is a 4-year, liberal arts, historically black institution located in Marshall, TX. Our diverse community of scholars, debaters, activists, and athletes are nurtured in an intellectually-charged environment where academic passions are fueled. Administrators, faculty, and staff are committed to cultivating independent thinkers, preparing students for lives of leadership and service.
Role Description
This is a full-time on-site role for a Help Desk Technician at Wiley University in Marshall, TX. The Help Desk Technician will be responsible for providing technical support, troubleshooting desktop computers, performing help desk support, and conducting computer repairs on campus.
Qualifications
- Desktop Computers and Computer Repair skills
- Technical Support and Help Desk Support experience
- Troubleshooting abilities
- Strong problem-solving skills
- Excellent communication and customer service skills
- Ability to work well in a team
- Relevant certifications (e.g., CompTIA A )
- Associate's or Bachelor's degree in Computer Science or related field