Production Project Manager

Job location: North Carolina

Company: Wiley

About the role:

The Project Manager is responsible for leading and managing journal production projects as directed by Production Services leadership. The Project Manager will also assist in other division-wide special projects and initiatives including consulting projects and strategic planning.

How you will make an impact:

• Use knowledge of traditional journal production workflows to develop and refine workflows from acceptance through publication on assigned production projects.
• Manage the onboarding process of new clients and projects in the production division.
• Oversee teams of production and/or copy editors to support project and client directives, including training, documentation maintenance, and workload distribution.
• Monitor key metrics to ensure projects meet client and business expectations including production schedules, turnaround time, and quality metrics.
• Serve as primary point of communication with all project stakeholders, including clients, vendors, and internal staff.
• Build relationships with clients through regular communication and reporting of project status, troubleshooting workflow challenges, and adapting to changing customer needs.
• Act as a liaison between clients, internal software team, and vendor(s) to ensure technical requirements align with client needs on the project.
• Actively work to improve efficiency and processes of existing projects.
• Assist with workflow audits and other consultative projects, both formal and informal.
• Contribute to strategic planning of Production Services division.
  
  

Desired Skills:

• Minimum three years experience managing traditional journal production workflows including writing protocols, refining processes, and change management.
• Understanding of technical requirements and deliverables for traditional journal production workflows.
• Experience working with high-level production concepts and technology like platforms, software, and other industry trends.
• High-level proficiency with at least one major online production tracking system.
• Ability to independently manage multiple, concurrent tasks.
• Strong problem solving and solution research skills.
• Excellent written and oral communication (English).
• Experience providing outstanding customer service, managing complex projects with multiple stakeholders, and working in highly collaborative team settings.
• Ability to prioritize and manage multiple tasks within a time driven, deadline-based environment.
• Ability to explain complex technical concepts to customers from non-technical backgrounds.
• Proficiency in Microsoft Office suite.
• Experience with Adobe suite preferred.
• Knowledge of basic HTML, CSS, and/or SQL preferred.
• Technical background preferred.
  
  

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

When applying, please attach your resume/CV to be considered.