What are the responsibilities and job description for the Account Manager position at Williams Lea?
Williams Lea is hiring for a Account Manager for our Boston office to work Monday to Friday 8:00 am to 5:00 pm!
This position will require proof of Covid-19 vaccination
Pay: $77,000 - $80,000 Annual
Benefits:
- Medical
- Dental
- Vision
- 401k
- PTO
- Life Insurance
- Prescription Drug Plan
- Flexible Spending Account
- Domestic Partner Benefits
- Commuter Benefits
Job duties
- Establish the quality of service delivery across their portfolio of accounts
- Implement standardized processes for all aspects of operations
- Track operational controls and ensure management information reporting requirements are fulfilled
- Accomplish action items from account plans
- Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services
- Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting
- Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
- Investigate and resolve issues escalated by the portfolio client(s) and communicate significant issues to the Operations Director and client services
- Manage overall performance metrics of accounts/departments against contract/target metrics
- Manage the selection, induction, development, retention, motivation and performance of direct reports
- Support new business implementation
- Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork
Job qualifications
- A Bachelor's degree or equivalent experience is required
- Over 5 years' experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
- Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations
- Excellent client service skills with a service-minded approach towards the client
- Proven experience in the delivery and management of complex multi-service solutions for clients
- Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L
Who we are: From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team.
Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation.
Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.
Your safety and well-being: As we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.
Face masks: To supplement social distancing and where stipulated, everyone is required to wear a face mask at all times upon entering and when working within the building.
Social distancing: Workstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
