Customer Service Agent

Williams-Sonoma Inc. 

 Customer Service Agents 

Training starts Monday March 23!

Job Description: Why you and why us?

Who are our Call Center - Customer Service Associates? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality

• Make it personal: Take ownership

• Inspire customer loyalty: Give them a reason to come back

• Listen Carefully: Be attentive
• Emphasize our effort: Because we care

What Benefits do you offer?

• 40% Discount on most merchandise!
• Full benefits / 401k / Paid vacation / Maternity leave
• Fun contests / rewards and recognition programs
• Growth / Promotional Opportunities (80% of our non-agent positions are filled internally) 
• Ongoing training designed to improve customer experience and operational performance
• Strong community involvement
• Pay = $12.00/hr

Essential Functions: The nuts and bolts

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

Qualifications: What you need to apply

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills

Important Fact: MUST FOR CONSIDERATION

• Ability to complete mandatory paid training for 3 weeks from our Oklahoma City headquarters- 100% attendance is required
• Completion of an online customer service assessment (you'll get a separate email from Indeed for this)

We want to thank you again for your interest in Williams-Sonoma Inc and we are beyond excited to get to know you! A recruiter will reach out soon as your profile is complete.