Virtual Design Associate

Your Journey in Continued Learning

• · Individual development plans and career pathing conversations
• · On-going performance appraisals
• · Cross-brand and cross-functional career opportunities
• · Online learning opportunities through brand specific resources and WSI University
• · Leadership development opportunities

You will inspire customers to express themselves in their home. You will bring the design and shopping experience to a seamless close as you assist customers and complete sales in a virtual environment. You will promote continued customer engagement and give customers a reason to stay connected with our family of brands.

Responsibilities

· Utilize design expertise to assist clients in virtual consultations regarding the design of their living spaces to drive sales

· Perform productive virtual consultations including the ability to accurately assess the client's living space, utilizing the company’s design chat and room planning platforms

· Create and present design plans based on client's needs, style, preferences and living space

· Achieve and exceed established sales and productivity goals

· Utilize exemplary World class service standards to assist customers with design services across the WSI family of brands

· Demonstrate superior product knowledge, including features and benefits of the entire product assortment in all brands
 

Qualifications

· Strong communication and customer follow-up skills

· Ability to complete and coordinate complex large orders across multiple brands

· Experience in working with the elements of design preferred

· Proven ability to prioritize and handle multiple tasks simultaneously

· 1-2 years of customer service and retail sales experience or interior design (specialty retail preferred, but not required)

· Room planning or virtual consultation experience preferred

Physical Requirements

· Must be able to be able to remain in a stationary position, often standing or sitting for prolonged periods (in an office setting)

· Must be able to communicate with others to exchange information

· Must be able to engage in repeating motions that may include the wrists, hands and/or fingers

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.