Supportive Housing Case Manager

OUR MISSION: Willow exists to prevent domestic violence and ensure every survivor has access to
the services and supports needed along the journey to a safe and empowered life.
OUR VALUES: Respect, Survivor-Centered, Inclusion, Trust, Excellence, Collaboration

Job Description

SUPPORTIVE HOUSING CASE MANAGER

JOB SUMMARY

The Supportive Housing Case Manager is a key member of the Willow Domestic Violence Center Team and is responsible for
coordinating services provided to individuals and families who reside in affordable housing units managed by Willow servicing
survivors of domestic violence and their families. The Supportive Housing Case Manager will coordinate support services for
all residents of the permanent supportive housing units to ensure they receive the services necessary to live safely, successfully
and independently. The goal is to ensure the safety of residents and to provide a continuum of care that that supports resident
stability and self-sufficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

COORDINATION OF SERVICES
The Supportive Housing Case Manager will provide residents with the following support services, ensuring that all services are
in compliance with funder guidelines:

Provide trauma-informed supportive counseling, skill building, advocacy, safety planning and goal-setting.
Assist families and children in managing and planning for safety and create individualized support plans.
Provide crisis intervention for children and families.
Facilitate regular on-site educational life skills groups designed to meet the unique needs of survivors of domestic

violence transitioning to community living, such as education and employment goals, finances and budgeting, self-
sufficiency, and self-care.

Collaborate with partner agencies for the provision of housing, medical, mental health and legal support services.
Provide linkages and transportation to community services for substance abuse treatment, financial counseling, and

supervised visitation.
Assist survivors who move out to other living arrangements.
Support survivors in reaching education and employment goals.
Provide other services and supports as assigned.

DOCUMENTATION & REPORTING
The Supportive Housing Case Manager will monitor progress in achieving service plan goals and document all work using
agency database, this includes:

Participation in supportive services.
Progress toward achieving service plan goals.
Collaboration with providers to ensure their health/behavioral health needs are met.
Participation in substance abuse programs as required.
Achievement of educational goals.
Securing and maintaining employment.
Living safe and violence free lives.

OTHER DUTIES AS ASSIGNED

Any other duties as may be assigned.

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REQUIRED QUALIFICATIONS

Bachelor’s degree in Social Work or a related field, and a minimum of three years of experience in coordination of services, or an
equivalent combination of education and experience.

Ability to prioritize tasks and handle numerous assignments simultaneously.
Ability to recognize and maintain confidential information.
Sound judgement and decision-making ability.
Must be adaptable and flexible.
High degree of organizational skills and attention to detail.
Excellent communication skills (verbal and written) are required.
New York State Driver’s License not in jeopardy of being revoked.

ADDITIONAL INFORMATION

Department: Advocacy Services
Reports to: Manager of Housing Services
Hours/Status: Full-time/Non-Exempt
Starting Pay Rate: $19.00 per hour

HOW TO APPLY
Submit cover letter and resume by mail, email:

Mail: P.O. Box 39601, Rochester, NY 14604 Email: HR@willowcenterny.org
Be sure to indicate which position you are applying for in the subject line.

No phone calls please.
We offer a generous benefits package including health and dental insurance, paid time off, and a 40lk retirement plan.

Willow Domestic Violence Center is an Equal Opportunity Employer

Willow Domestic Violence Center is committed to equal opportunity for all, without regard to race, religion, color, national

origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other
protected characteristic. Willow Domestic Violence Center will make reasonable accommodations for known physical or mental
limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue

hardship on the operation of our business.