Talent Coordinator / Sourcer

Who We Are

WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients. 

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives.

Location and Flexibility

Our Talent Coordinator/Sourcer is an integral part of our Employee Experience Team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid three days a week capacity in our Charlottesville, VA office.

The Opportunity

We’re looking for a Talent Coordinator to join our incredible Talent Acquisition team. You’ll play an integral role in our organization’s growth and hiring success. You’ll work directly with candidates and interviewers across the global organization to coordinate a best-in-class hiring experience from application to onboarding. You’ll schedule and coordinate interviews, provide office tours, manage candidate logistics, and contribute to talent operations and process improvements to enable the success of our hiring. 

Responsibilities

• Partner with Recruiters and Hiring Managers to plan, organize, and execute interview logistics
• Coordinate and schedule candidate interviews and debriefs for cross-functional roles across our global offices
• Navigate dynamic calendars to find earliest availabilities for interviews (in-person and virtual) involving multiple segments and interviewers 
• Provide hands-on coordination and logistical support for candidates and interviewers throughout the recruiting process, including office tours, agendas, itineraries, and accommodating last-minute changes/requests
• Partner with executive assistants to book executive interviews along with other WillowTree/ Poatek teams such as Travel, IT, and Facilities to ensure a comfortable and seamless interview experiences including detailed travel itineraries, candidate lunches, and conference rooms
• Thoughtfully prepare candidate correspondence including interview confirmations, calendar invites, candidate surveys, and more
• Field questions and maintain frequent communication with interviewers to provide up-to-date information, reminders, and accommodate last-minute requests
• Track the interview team's capacity to meet hiring demand; maintain up-to-date interview pools based on training and readiness
• Increase TA's overall velocity by conducting reference checks, managing expense reports, research and talent mapping, setting up reqs, editing job descriptions, and more 
• Document processes and best practices within the company's Wiki for both TA and interviewers
• Review and analyze candidate surveys; action ways to continuously improve our candidate experience and recruiting process based on feedback
• Input and audit data among systems (e.g. HRIS and ATS) to ensure accuracy; troubleshoot as needed
• Reinforce system hygiene and data integrity across tools and among the team; flag missing or incorrect data
• Identify and implement strategies to improve candidate experience, interview operations, and TA enablement

Qualifications

• 1 year(s) of experience within talent acquisition, recruitment coordination, and/or relevant administrative or coordination roles 
• Experience scheduling complex, dynamic calendars and overcoming conflicts
• Can thoughtfully plan and organize multi-session interview days with high attention-to-detail and a focus on candidate experience
• Can effectively communicate with all levels of candidates and stakeholders (including executives) across a global organization
• Can anticipate and get ahead of the needs, questions, and expectations of candidates and stakeholders to prevent chaos and confusion
• Excellent time-management, prioritization, and organization skills to handle multiple incoming requests with a sense of urgency
• Can resourcefully gather information to resolve blockers and independently problem solve
• Approaches obstacles with optimism, flexibility, and solutions
• Can serve as a positive brand ambassador for the organization 
• Strong writing skills, ensuring clarity and concision
• Proficient in G-Suite (e.g. Google Calendar)
• Ability to be in-office during candidate on-site interviews

Bonus Points

• Experience with an applicant tracking system (e.g. Greenhouse) or scheduling software (e.g. ModernLoop)
• Experience with creating and analyzing reports 
• Experience with other tools such as LinkedIn, Gem, Ashby, Zoom
• Experience within Talent Acquisition Coordination and/or Operations at a global company focused on technology and/or digital products

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.