Knowledge Analyst

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and encouraging an environment that promotes a results-oriented spirit, teamwork and collegiality by drawing on the outstanding talents and multifaceted experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.

What You Will Do:

The Knowledge Management Analyst is a member of a team of knowledge professionals within the IS Programs and Planning group, responsible for driving the Firm’s knowledge management activities.

The Knowledge Management (KM) Analyst, in cooperation with other IS groups, works with the legal practices to develop and execute methods for effective knowledge sharing, efficient matter execution and value-added collaboration throughout the Firm.  The KM Analyst implements and supports processes and systems for capturing, organizing, and making accessible and actionable the knowledge assets of the Firm.  The KM Analyst supports KM-related and other legal technologies, and leads operational tasks associated with maintaining the content in those systems, including using document automation, AI powered contract analysis and other technologies where appropriate.  The KM Analyst drives awareness and adoption of knowledge-sharing resources and identifies innovative methods for the Practice to leverage enterprise knowledge, expertise, and technology for superior and efficient client service.

The Knowledge Management Analyst assists with proactively supporting firm-wide client service initiatives.  The Knowledge Management Analyst provides quality service to internal members/departments of the Firm and external clients and vendors by displaying professionalism via electronic and print correspondence, over the telephone and in-person and by encouraging an atmosphere that rewards a "can do" attitude.

About This Role

• Key operational support related responsibilities include:
• Support transactional and other Practice groups’ KM activities, including creating and maintaining comprehensive and current precedent collections, checklists, and best practice materials. Provide guidance on organizational strategies, naming conventions and taxonomies. As needed, provide hands-on assistance in updating and posting forms and other precedents.  
• Help educate attorneys and other user populations on KM resources. Participate in on-boarding new attorneys and laterals. Conduct trainings and develop supporting collateral.
• Respond to attorney requests for assistance in locating work product or other knowledge assets.
• Develop productive relationships with KM contacts within the Practice.
• Work cooperatively with the Business Relationship Managers (BRMs) to proactively identify and respond to the KM needs of the Practice and implement appropriate solutions.
• Stay abreast of KM and technology changes in the legal industry and how technology might help the Practice be more efficient.
• Think creatively about technology to help the Firm remain at the forefront of innovation in meeting our clients’ expectations for high quality and cost-effective legal service.
• Show flexibility in responding to workload fluctuation.
• As needed, assist Programs and Planning team members and participate in other group initiatives.
• Develop in-depth understanding and serve as primary functional support for the Firm’s technologies for the transactional Practices, including deal management, document automation and contract analysis.
• Serve as document automation power author and work with the Practice to automate drafting where appropriate.
• Support the Firm’s litigation case management solutions and other KM technologies.
• Focus on identifying and promoting new opportunities for knowledge sharing within the Microsoft 365 suite.