Business Systems Analyst

Whether it is our cutting-edge technology solutions, collaborative team environment, or commitment to our communities at WIN Technology, Connections Matter.

What connections matter to you? Here at WIN Technology, we connect the Midwest to the globe, communities to life-enhancing services, and our employees and clients to the things that matter to them most. As the only Midwest IT Services provider backed by a wholly owned fiber network, we are growing fast and continuously invest in innovative new offerings and improved services that will help our clients stay ahead of the curve. Every day is filled with opportunities to create solutions and provide meaningful business value for our clients across multiple industries including healthcare, finance, manufacturing, and more.

Our culture is fueled by twenty-nine “WIN Ways” that connect us to each other with a set of values and practices that we live each day. We enjoy challenges, solving problems, working hard, and having fun. We encourage our employees to pursue personal and career growth through development programs including leadership training, educational reimbursement, and certifications. While we are highly team oriented, we also recognize and celebrate individual contributions. We embrace a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow. By connecting to our communities through volunteering and outreach, we proudly contribute to a wide variety of organizations including Special Olympics, Girls Who Code, United Way, and Feed My People. All employees receive 16 hours of volunteer time off each year, allowing them to give back to the organizations and causes that matter to them most.

WIN Technology – Connections Matter.

Position Summary:

Joining the WIN team as a Business Systems Analyst is an integral role within the Internal IT Department, and as such, all ideas, input, and constructive recommendations will be highly valued. Our team model is designed to optimize flexibility, creativity, and productivity. This position requires a highly motivated team player who enjoys learning and being part of a forward thinking and customer service-oriented culture. You will assist in managing and maintaining endpoints for our internal company.

Primary Responsibilities:

• Provide excellent customer service
• Administer and maintain systems and applications, ensuring its functionality, performance, and data integrity
• Provide technical support and troubleshooting assistance for enterprise applications
• Collaborate with business stakeholders to gather requirements for system enhancements and new functionalities and propose improvements
• Customize and configure workflow automation applications to align with the organization's business processes and requirements
• Perform thorough testing of system changes, configurations, and new features to ensure a seamless user experience and system stability
• Analyze, monitor, and address data quality issues
• Create, maintain, and execute on documentation, SOPs and standards to improve support and efficiency offered to customers
• Conduct training sessions to educate new and existing users on system functionality, best practices, and features
• Manage user access and security permissions within systems, ensuring appropriate levels of access for different roles
• Create, develop, and maintain reports and dashboards
• Work with vendors to provide advanced troubleshooting and administration of hardware, software, or cloud applications
• Advocate for and maintain strong cyber security principles
• Provide and participate in ongoing cross-training to team members
• Follow change management procedures
• Perform any additional job-related duties needed to help drive our vision, fulfill our mission, and provide our members with industry leading customer service
• Perform any additional job-related duties needed to help drive our vision, fulfill our mission, and provide our members with industry leading customer service

Preferred Qualifications:

• Bachelor's degree in information technology, computer science, business administration, or a related field (or equivalent experience).
• Two plus years of experience in managing enterprise systems or providing business analysis
• Familiarity with ConnectWise Manage, Salesforce or Power BI
• Familiarity with Agile or other project management methodologies
• Strong communication and interpersonal skills to effectively collaborate with end-users, stakeholders, and technical teams.
• Detail-oriented mindset with exceptional organizational and time management skills
• Ability to manage multiple priorities

WIN Technology Benefit Overview:

• 27 days of paid time off each year, including 18 days of Paid Time Off (PTO) to use at your discretion and 9 days of company recognized holidays
• 16 hours of paid Volunteer Time Off (VTO) per year
• Company sponsored retirement saving plans (such as 401K) where the company will match your savings dollar-for-dollar up to 5% of your income, eligibility for this benefit starts the first quarter after 90 days of employment
• Company paid short and long-term disability coverage, eligibility for this benefit starts after 30 days of employment
• Company paid life insurance for employee, spouse, and children, eligibility for this benefit starts after 30 days of employment
• Company sponsored health and dental coverage, eligibility for this benefit starts after 30 days of employment
• Available ancillary benefits (similar to Aflac) for additional coverage for critical illness & injury
• Available identity theft protection sponsored by Zander Insurance