What are the responsibilities and job description for the Account Manager position at WIN WASTE INNOVATIONS?
WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,100 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream.
The Account Manager generates revenue growth by utilizing a consultative selling approach in the retention of current WIN Waste Innovations customers. The Account Manager is responsible for achieving budgeted sales goals by developing and implementing sound retention strategies and utilizing strong negotiation efforts to preserve business.
Responsibilities:
- Establish and maintain a high level of customer satisfaction. This includes meeting customer retention goals. Communicate to and work with the Sales Manager to resolve unique customer issues/concerns.
- Reduce lost accounts by diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
- Increase revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
- Demonstrate expertise in waste evaluation skills.
- Demonstrate increased knowledge of services provided by WIN Waste Innovations, pricing and competition.
- Understand and effectively communicate pricing and service strategies.
- Offer and quote pricing for service on demand as encountered during customer contact. Play a key role in meeting sales and pricing objectives by proactively promoting WIN Waste Innovations services. Identify opportunities to up-sell and cross-sell existing customers and refer opportunities appropriately.
- Proactively engage other WIN Waste Innovations business opportunities.
- Generate leads for follow-up by inside and outside sales personnel.
- Effectively use WIN Waste Innovations sales tools (i.e. Salesforce.com, TRUX, Pricing Tools, etc.).
- Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
- Demonstrate an understanding of appropriate local, state and federal regulations.
Other Conditions:
This is a field position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Business Unit requirements. This position is eligible to participate in sales bonus and recognition programs upon successful completion of sales orientation and/or training programs.
Preferred Qualifications:
A bachelor's degree is preferred.
Minimum Qualifications:
In order to fulfill the performance objectives of this position, the successful Account Manager must perform essential duties satisfactorily. The requirements listed below represent the knowledge, skill and/or ability required by this position. WIN Waste Innovations will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. The candidate must:
- Demonstrate excellent communication and problem-solving skills.
- Demonstrate excellent negotiation skills.
- Have demonstrated leadership.
Exhibit proficient use of personal computer and WIN Waste Innovations sales tools (i.e. Salesforce.com, TRUX, Pricing Tools, etc.).
At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
