What are the responsibilities and job description for the Leasing Consultant - Waterside Place by Windsor position at Windsor Communities?
Description
Position at Windsor Communities
Leasing Consultant | Waterside Place by Windsor - Boston, MA
Leasing Consultants excel at presenting the community to prospects, effectively highlighting its features and benefits, and employing thoughtful sales techniques to assist prospects in finding their future home. They demonstrate a commitment to diligent prospect follow-up and achieving occupancy and leased percentage budget expectations. Furthermore, they prioritize delivering exceptional and consistent customer service to residents, prospects, and all customers. The Leasing Consultant is a team player that collaborates seamlessly with others, leverages diverse strengths, and works together towards shared goals.
Embodies the company’s mission, values, and leadership traits of being accountable, inclusive, energizing, and courageous.
RESPONSIBILITIES:
SALES RESPONSIBILITIES:
- Effectively present the community, common areas, vacant apartments to prospects and demonstrate its features and benefits.
- Conduct prospect follow-up in accordance with the Follow-Up Expectations Policy.
- Ongoing nurturing of prospects in order to maximize conversion ratios in all areas of the sales funnel.
- Focus on achieving all occupancy and leased percentage budget expectations.
- Walks tour path, common areas, identified unguided tour apartments, vacants, and made ready apartments daily to ensure exemplary appearance to prospects and residents.
- Monitor Prospects with No Task pipeline to ensure non EliseAI enabled lead count remains at zero.
- Conduct out-going Rapport Building phone call to confirm appointments, day of tour confirmations, and post-tour unguided follow ups for assigned guest cards.
- Conduct thoughtful conversion-focused incoming and out-going phone calls to prospects that convert from tour to application.
- Ability to overcome objections, sell feature benefits, and demonstrate intimate knowledge of community.
- Ability to cross-sell local communities to meet and exceed prospect preferences.
- Understands virtual staging strategies and executes best practices.
- At the guidance of property leadership, diligently manages and updates site-specific property marketing platforms.
- Leverage company-approved social media platforms to highlight sales opportunities, analyze engagement, and promote product to customer base.
- Knowledgeable about the job market, local businesses, community activities, and community demographic life-style preferences. Conducts bi-annual competitor shopping.
- Create Realync Videos for each rented and unrented vacant unit, common areas, and general community videos.
- Leverage and promote all leasing related corporate programs and technology including but not limited to Property Website, Lead Management, AI, Realync, Bilt, etc.
CUSTOMER FOCUS:
- Lives our mission of creating communities where people truly feel cared for and our vision of providing homes that meet needs today, tomorrow and every day.
- Ensures timely response to resolve or escalate resident issues appropriately.
- Provides exceptional customer service to residents, prospects, and vendors.
- Contributes to the achievement of customer satisfaction goals monitored through customer survey program and online reputation.
- Leads resident package management efforts.
ADMINISTRATIVE SUPPORT:
- Ensures the timely and thorough processing of all resident files by utilizing the Digital Leasing Checklist, verifying that they are comprehensively completed and include all necessary attachments and system demographics.
- Prepares move-in day documentation, Happy Co move-in inspections, white glove inspection, and any other necessary steps to guarantee a seamless move-in experience for incoming residents.
PERFORMANCE EXPECTATIONS:
- Maintain or exceed the closing ratio outlined in the Closing Ratio Policy.
- Meets outlined follow-up expectations according to Follow-Up Expectations Policy.
- Meets sales presentation expectations of the Customer Experience Snapshot program.
- Maintain and leverage the Realync video library with audits, creating new videos, and sending to customers.
ROLE EXPECTATIONS:
- Ability to remain organized and manage daily property needs.
- Dedication to learning and adapting new sales techniques and implementing new or on-going company initiatives.
- Ensures completion of all assigned compliance and non-compliance related trainings by assigned due date.
- Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
- Working knowledge of Property Management Software, Yardi and Funnel preferred.
- Weekend work hours are a required expectation.
- On-call, overtime, after-hours work as needed.
- Assists other communities as needed.
- Performs additional assignments as directed.
QUALIFICATIONS:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Compensation Range: $57,000 to $59,000. Total Compensation consists of base compensation plus variable bonus.
Our company considers a range of factors including education and experience when determining base compensation.
This position is also eligible for bonus and benefits. For more information, visit: Benefits!
Drug testing and background checks are an employment requirement. Upon submission of your application, you will be invited to complete the Infor PeopleAnswers Questionnaire. These are required steps in the hiring process.
Windsor Property Management Co. is an Equal Opportunity Employer
Salary : $58,000 - $62,000
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