What are the responsibilities and job description for the Spec III-Whls Prov Tech position at Windstream?
"Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and well-being of our employees, customers, partners and communities is our top priority.”
About the Role:
This position will support the many technical challenges Wholesale often encounters on Activations and Data Translations Network builds. The Wholesale team is often required to work with other teams within Windstream to devise a custom solution or workarounds to get service installed. If such steps are required, communication with the various Engineering and Activation teams will be necessary to prevent delays. This position would also represent Wholesale in executive level escalation support to help drive orders to completion.
What You'll Do:
- Engage the Windstream teams on a peer-to-peer basis and work issues to resolution
- Support for Wholesale teams from a troubleshooting and engineering standpoint
- Awareness for network changes as this new position would work closely with counterparts within engineering to specifically address the technical challenges encountered within the TTU (layer 1 ,2,3)
- Flexibility to keep device based and process-based training current and up to industry standards
- Develop new and better methods to deliver our products with maximum efficiency and reliability
- Work directly with vendors for development
- Work with Vendors regarding troubleshooting issues that arise on the network
- Provide Tier Two Support and training to members of the TTU team Layer 2/3
Our Benefits:
- Medical, Dental, Vision Insurance Plans
- Identify Theft, Legal, Auto & Home and Pet Insurance
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
About US:
Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
Minimum Requirements:
Associate Degree in a technical discipline and 4-6 years technical experience with 4+ years directly related to the job and 2+ years of digital experience. College hours or a college degree may be substituted for some experience as deemed appropriate.
Job RequirementsMinimum Requirements:
Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3 years directly related to the job; or 6 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.
EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
