General Manager (GM)

Job Description: General Manager (GM)

The General Manager provides strategic and tactical leadership for their restaurant. This manager must maintain operations and drive results in his/her restaurant, through people development, sales and profit growth. The General Manager must recruit, hire, train and develop team members that share our mission: To Provide Great Food Experiences through the Caring Culture of our People!

The General Manager must convey the Wingstop culture to his/her crew and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

People Management: Responsible for staffing the restaurant timely and efficiently with carefully selected team.

Ensure the restaurant environment is safe at all times for both team members and guests; oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly; write and implement or monitor shift leader development and performance plans; ensure performance plans are written and executed as needed; make all hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.

Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration; own the performance of the entire team; create the culture in the restaurant through respect, recognition and reward.

Financial Management: Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements; perform financial analysis; control cash, property, product and equipment; builds sales, control labor and food costs; meets all targets set by Operations Leadership; set aggressive goals to drive business metrics.

Operations Management: Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop company standards; ensure communication is passed across organization from the District Manager to every team member in the restaurant.

Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards

Requirements:

• Knowledgeable in, and willing to learn about Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly

• Minimum of 1year of previous food service, retail or restaurant supervisory experience

• Demonstrated ability in recruiting and selecting team members

• Basic understanding of Labor Laws

• Strong written and verbal communication skills

• Initiative and assertiveness

• Strong interpersonal skills and conflict resolution skills

• Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged

• Passionate about hospitality and serving the guest

• Ability/flexibility to work 50 – 60 hours per week including mornings, evenings, weekends and/or holidays

• Ability to problem solve

• Ability to accept feedback and willingness to improve

• Ability to set goals, create action plans, and implement those plans

• Ability to measure performance, subjectively and objectively

• Comprehension of and timely submission of all necessary paperwork to the Franchise Corporate Office

• Maintain 100% compliance with regard to online training

• Obtain ServSafe certification within first 90 days of job placement

• Cultivate attractive culture within the restaurant

• Ambassador and representative of our Mission: To Provide Great Food Experiences through the Caring Culture of our People!

Job Type: Full-time

Pay: $50,000.00 - $57,583.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Experience level:

• 1 year

Restaurant type:

• Fast casual restaurant

Shift:

• 10 hour shift

Work Location: One location