Shift Leader

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained.  This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major.

Essential Duties & Responsibilities:

• Performs all tasks and responsibilities of a Wingstop crew member.

• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.

• Trains newer or less experienced crew members in their tasks and responsibilities.

• Practices inventory control standards.

• Store policies are being followed by all staff members.

• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.

• Open and/or close the Restaurant and meet required work hours.

• Manage and motivate the crew members.

• Ensure breaks are coordinated effectively and quickly.

• Assemble and package orders according to the Wingstop standard.

• Assist all other positions when necessary.

• Assist in keeping the kitchen & dining room clean throughout the shift.

• Ensure that all crew members are always health safety conscious.

• Resolve customer issues with efficiency and a good attitude.

• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.

• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.

• Enforce the Wingstop uniform and jewelry policy.

• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience

• Cash is controlled and maintained, any voids or refunds are accounted for

• Daily and weekly cleaning task are being met

• Orders quote times are being met and adjusted for peak business hours

• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager

• Kitchen is well maned and organized for each position during peak periods

• Represent the Wingstop brand

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Company Introduction

Wingstop Restaurants is one of the fastest GROWING National Restaurant Chains in the country. We have over 320 locations nationwide with another 200 under development. Our # 1 fan is Troy Aikman, Hall of Fame Member, and our National Spokesperson!
Can you provide Over the Top Customer Service? Want to make a difference? Want to be a leader?
Join our team and enjoy great opportunities for growth and advancement.
We offer more opportunities for people to find the challenges they want and the recognition they deserve. We are seeking career-minded, motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together to increase profits, provide superior service, and have a passion for being the best in the business.
As leaders and role models, our managers set the tone for the fun, family environment in our restaurants. Our managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. Our generous and competitive compensation package includes: paid structured training program, vacation and sick leave, direct deposit, retention bonus and unlimited opportunities for growth and personal development based on performance.
Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests in a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the General Manager of all guest issues or complaints. Resolve low level guest issues with efficiency and a positive attitude.
Financial Management: Control cash, property, product, and equipment; builds sales, control labor and food costs.
Operations Management: Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant. Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues follow company standards.

Salary : $12 - $0