Bellperson

FUNCTION:

Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.

RESPONSIBILITIES:

• Daily check to ensure keys, units are ready for check in
• Daily bag pulls, luggage pick up and drop off, guest pick up and drop off
• Ensure all luggage is correctly labeled and stored
• Ensure bellman room is kept clean, tidy and organized at all times
• Assist shuttle drivers with guest and luggage pick up and drop off
• Unit, key, locker, and telephone checks when requested
• Assist housekeeping staff with common area cleaning and laundry
• Clean and maintain lobby, entrance doors and bell trolleys including snow
• removal
• General Office errands
• Assist guests with general questions and enquiries
• Assist Front Desk during periods
• Check all telephones are hooked up and numbers are correct
• Assist in cleaning of hotel for opening
• Develop a good understanding of layout and be able to give directions to all
• areas in Hotel including pool.
• Be able to supply the guest with all information that they need to be able to
• enjoy their stay.
• Any other reasonable request as made by Front Desk Supervisor, Duty
• Manager and Reservations Manager
• Ensures complete guest satisfaction.
• Answering Guest inquiries i.e. directions.
• Recommending local area restaurants, points of interest, or needs for transportation.
• Handling guest needs.
• Maintaining cleanliness of front desk, lobby and back office.
• Ensures that Quality Standards and Service are maintained for Property, Product, and People.
• Must be able to work all shifts or varying schedules to support business needs.
• Ensures Security for the hotel’s customers, employees, and property assets.
• Supports established policies and procedures for WinStar World Hotel and the hotel’s brand.
• Maintain clean and tidy appearance
• Maintain clean and tidy work area
• Assist in Front Desk daily clean up
• Any other reasonable requests as made by the General Manager, Duty Manager, Reservations Supervisor, Reservations Manager and Housekeeping Supervisor
• Responsible for performing “other duties” as assigned by management

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations.
• Must be able to lift and carry upwards to 25 to 50 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
• Manual dexterity and coordination to operate office equipment.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues.
• Work in cold & hot temperatures, indoors & outdoors.
• Possibly be exposed to second hand smoke