Owner Relations Manager

Must Have:

• 3-5 years of experience as an Owner Relations Manager or Property Manager in Vacation Rentals.
• Strong interpersonal skills, including; Conflict Resolution, Positivity-Focused and Relationship Building.
• Experience maintaining property records and sensitive information in software systems.
• Active NC Real Estate Brokers license (Preferred)

Owner Relationship: The Employee responsibilities are the following:

• Owner Relationship Building: The Employee will work on a TEAM committed to offering PROMPT, EXCELLENT, and RESPECTFUL customer service to our Property Owners.
• The Employee will work towards surveying 80% of the Employee’s territory.
• Owner Retention: The TEAM will be held to a standard of maintaining a 93% owner retention annually with a goal of reaching 95% or greater.
• Prompt Service: The TEAM will be held to a standard of responding to all owner requests within two hours of receipt during business hours or within two hours of business opening on the next business day if a call is received after hours.
• The TEAM will be held to a standard of answering all phone calls from Property Owners. Goal of 90% of business hour phones calls.
• Communication: The TEAM will be responsible for communicating EFFECTIVELY and RESPECTFULY with other teams to close out all tickets within three business days.

Owner Property Records: The Employee shall be responsible for the following tasks relative to incoming/outgoing properties:

• The employee will be responsible for maintaining property records and sensitive information in software systems.

New Client/Property On-boarding: The Employee shall manage all facets of new client and new property on-boarding to include, but not be limited to, the following:

• Performing the on-boarding process, gathering info, communicating with applicable parties, and sending welcome info with the goal of a smooth transition for the property owner.
• All properties will be on-boarded within 5 days of the contract execution.

Property Off-Boarding:

• The Employee shall assist in the offboarding of properties and owners.
• The goal is to retain owners and properties. Core competency will not be offboarding.
• The Employee shall encourage and promote company core values, missions, and vision.

The expected working hours will be 8/9 AM – 5/6 PM Monday-Friday. Weekend work will be required as we will have an “On-Call” Team member every weekend. This will be a rotating.

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Regards,

Neha Prajapat_Senior Executive Talent Acquisition

Contact: 248-942-2447, Email: nehap@wintegrity.com

LinkedIn: https://www.linkedin.com/in/neha-prajapat-6b350476/

Job Type: Full-time

Salary: Up to $75,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Property Manager: 5 years (Preferred)
• Vacation Rentals: 5 years (Preferred)
• Real estate administrative: 5 years (Preferred)
• Owner Relations: 1 year (Preferred)

Work Location: On the road

Salary : $75,000