What are the responsibilities and job description for the Lead Administrator position at Wipro Ltd.?
Job Description
No Submission Required:
Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Help Desk Support Technician 1
The Help Desk Support Technician 1 provides support to end users for computer, application, system, device, access and hardware issues. The Help Desk Support Technician 1 performs basic administrative/clerical/operational/customersupport/computational tasks. Typically works on routine and patterned assignments.
The Help Desk Support Technician 1 identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Required Qualifications
Preferred Qualifications
EUC Consulting
Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
- A PROUD HISTORY OF OVER 75 YEARS
- FY22 REVENUE 10.4 BN USD
- WE'RE PRESENT IN 66 COUNTRIES
- OVER 1,400 ACTIVE GLOBAL CLIENTS
Help Desk Support Technician 1
- Job Profile Summary
The Help Desk Support Technician 1 provides support to end users for computer, application, system, device, access and hardware issues. The Help Desk Support Technician 1 performs basic administrative/clerical/operational/customersupport/computational tasks. Typically works on routine and patterned assignments.
- Job Description
The Help Desk Support Technician 1 identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
- Additional Job Description
Required Qualifications
- Less than 2 years of technical experience
- Effective verbal and written communication skills
- Effective problem-solving skills
- Proficient in use of Microsoft Office products
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Associate's or Bachelor's Degree in Computer Science, Information Technology or a related field
- Understanding of IT systems and functions with preferred previous work experience in the IT field
EUC Consulting
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