What are the responsibilities and job description for the Customer Service Supervisor (CSS) position at Wise Agent?
About us
Wise Agent is a small business in Fountain Hills, AZ. We are professional, agile, innovative and our goal is to Wise Agent is a very powerful all-in-one real estate CRM platform combining contact management, lead automation, transaction management and real estate marketing software. Wise Agent helps REALTORS® become more efficient, giving them the opportunity to save time and make more money with less stress..
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
- Wellness programs
We are looking for a detail-oriented and customer service-focused professional to join our team as a Customer Service Supervisor. The ideal candidate must have strong technical knowledge, familiarity in the real estate industry, and experience using Customer Relationship Management (CRM) systems. This role requires excellent customer service and problem-solving skills as well as a commitment to excellent customer service and organizational efficiency.
Responsibilities:
- Manage customer service operations and provide guidance to employees
- Supervise customer service representatives
- Develop customer service policies and procedures, and ensure compliance
- Handle customer inquiries and complaints in a timely, professional and courteous manner
- Monitor customer service performance against service level agreements
- Identify areas of improvement, create initiatives and drive continuous process improvement
- Prepare and analyze performance reports
- Work with Learning and Development specialist to provide training to employees on customer service processes and CRM system
Requirements:
- Bachelor’s degree or equivalent work experience preferred
- Experience in customer service and customer relationship management
- Technical knowledge and experience with CRM systems
- Excellent customer service skills both verbal and written
- Knowledge of real estate industry
- Strong analytical and problem-solving skills
- Ability to prioritize work and meet deadlines
- Proactive attitude and ability to work independently as well as part of a team
If you are interested in this position and meet the requirements, please submit your resume for consideration.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Fountain Hills, AZ 85268: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Salary : $23 - $27