Receptionist

POSITION SUMMARY:

Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer all incoming telephone calls; determine purpose of calls and route calls to appropriate individual or department.
• Greet and welcome guests and other visitors with a friendly and welcome disposition.
• Monitor and screen office main voicemail.
• Oversee all incoming and outgoing mail, deliveries and shipping tasks.
• Manage the maintenance, follow up and upkeep on all office equipment i.e., repairs, maintenance, replacements, etc.
• Responsible for maintaining office alarm security systems and correspondence with contracted service. Distribute security codes, door keys and training new employees on system when needed.
• Provide general office and clerical support as needed including filing, faxing, and scheduling.
• Maintain, monitor, and adhere to the office budget for office supplies, repair & maintenance, and company sponsored events.
• Will work on Microsoft Office Suite (Excel, Word PowerPoint etc…)
• Other duties as assigned

HOSPITALITY & GUEST SERVICE SKILLS

All Company employees are expected to provide customer service that is extra ordinary and exceeds the expectations of our guests. Employees are required to follow established policies and guidelines that go beyond simply smiling, greeting, and being nice to guests. Going above and beyond encompasses attitudes, respect, and flexibility. Company employees are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the work place.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required. General knowledge of restaurant’s operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

N/A

EDUCATION and/or EXPERIENCE

High School Diploma or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, and professional journals.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to work 20 – 25 hours per week. The employee is required to walk and/or stand 25% of the time. The employee is required to sit up to 75% of the time. The employee must be able to talk, hear, and have the ability to use both hands, feel, taste and smell. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to room temperature conditions. The noise level in the work environment is usually quiet.

Qualifications: