General Manager WEN 11816

What you bring to the table:

• Making things happen is just one of your talents
• Whatever comes up with a customer - good or bad - you handle it like a boss
• You get how things work here, and make sure new team members know it too
• You make sure food safety standards and procedures are on point
• You’ve already led, managed and organized a team in a fast-paced environment
• Mad skills in problem solving, customer service and decision making
• Giving and taking direction like a pro
• Flexible work availability
• Willing and able to stand for long periods, bend and knee, and be able to life 25 to 50 pounds

What’s in it for you?

• Medical, dental, and vision insurance
• 401(k) savings, up to 4% match
• Monthly bonus
• Paid time off
• Free meals and uniforms
• Access to licensed counselors and legal guidance through the assistance program

Position Purpose:

Manages the business of a restaurant, responsible for meeting sales and profit goals, ensuring exceptional guest satisfaction, and following company policies.

Placement in the Organization:

Reports to District Manager. Supervises management team and hourly crew members.

Duties/Activities:

• Responsible for achieving the restaurant’s sales and profit plan.
• Analyzes operating statements to identify problems, and takes corrective action to improve results.
• Aware of local market trends, competition and opportunities.
• Ensures that new products are rolled out according to standards.
• Ensures operations of the restaurant comply with all requirements of the Krispy Kreme Operations Manual.
• Ensures that all menu items are prepared, portioned, and present properly in a clean, safe and sanitary manner according to all established procedures, performance standards, and specifications.
• Keeps informed by reading all memos and checking emails.
• Communicates product deficiencies to District Manager.
• Ensures exceptional guest satisfaction through effective and efficient service and a clean and pleasant environment as specified in the Operations Manual.
• Maintains proper inventory levels for both food and non-food items.
• Ensures the safety of all Krispy Kreme restaurant employees and guests. Accountable for the timely handling of all accidents to minimize liability and cost to the company. Represents the company at Worker’s Compensation hearings. Ensures monthly safety committee meetings are conducted.
• Directly supervises assistant managers and holds them accountable for meeting expectations. Sets goals for their development, and gives regular performance feedback.
• Prepares management work schedules according to company expectations.
• Ensures the hourly employee schedule meets labor staffing guidelines.
• Ensures daily, weekly and other administrative records are completed according to company expectations.
• Organizes and conducts employee and management meetings. Creates and maintains positive work environment, ensuring open communication.
• Ensures employees and managers receive appropriate training and development.
• Takes corrective disciplinary action with hourly and management employees.
• Recognizes and rewards employee’s good performance.
• Responsible for recruitment, interviewing and selection of hourly employees. Projects staffing needs and ensures the restaurant is staffed to company expectations.

Participates in recruitment interviewing and selection of restaurant management.

• Responsible for personnel administration, such as maintaining records, and employee’s documentations, appraising performance, administering merit increases, and proper timekeeping procedures.
• Responsible and accountable for all company funds and inventory. Ensures that cash handling and security policies are in effect at all times.
• Complies with human resource policies and procedures.
• Ensures the restaurant is in full compliance with appropriate local, state and federal regulations governing health, sanitation, and safety.
• Effectively implements WKS-Krispy Kreme commitment to Equal Opportunity without regard for age, race, sex, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and customers of the restaurant.

Who is WKS Restaurant Group?

We are a family owned restaurant group and our support center is located in Cypress, CA. We know that running a restaurant, developing a team, and getting involved in your communities isn’t easy. We have support departments dedicated to help you with HR, operations, training, facilities, accounting, payroll, risk management, and marketing. In addition to Wendy’s, we operate Denny’s, El Pollo Loco, Krispy Kreme Doughnuts, and Blaze Pizza. We have 380 restaurants across 19 states. If you are looking for career growth and advancement opportunities, look no further. We believe in creating careers in the restaurant business, not just jobs. To learn more about us visit www.wksusa.com.

WKS Restaurant Group is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: Up to $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Fast casual restaurant
• Quick service & fast food restaurant

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $55,000