SSVF Case Manager

The Salvation Army

Position Description

SSVF Office – Peoria Vet Center

Position Title:            SSVF Case Manager – Peoria Vet Center

Job Summary:          

Provide supportive services at The Salvation Army using the critical time intervention strength-based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions.

Reports To:                SSVF Region 4 Case Manager Supervisor

Supervises:                 N/A

Qualifications:

Candidates must have a passion for fulfilling the mission of The Salvation Army and must be articulate in presenting the same to others.

Candidates must successfully pass the pre-employment background inquiry and annual motor vehicle check with a valid driver’s license.

Education:                

Bachelor’s degree in social work, public health and/or human services and/or previous experience working with the homeless population and/or working with Veterans and in-depth knowledge of VA programs and guidelines.  Veteran status preferred.

Skills:

• Ability to efficiently and effectively manage people and projects successfully.
• Team player, self-starter, and perform well with minimal supervision.
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Experience in working with Veteran population and have experience in area of substance abuse, Veteran assistance and PTSD is beneficial.
• Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing, conflict resolution and medication is preferred.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, Internet and Social Media platforms.
• Must be able to work days, evenings, weekends and holidays as necessary. Especially in emergent situations.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of Christ.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Essential Responsibilities:

• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
• Implement SSVF emergency response plan by providing Emergency Housing Assistance to Veterans in response to the COVID-19 throughout Fulton, Peoria, Tazewell and Woodford Counties.
• Maintain certification in The Salvation Army’s “Safe from Harm” Training.
• Develops a case plan with the participant within one week with specific short and long term goals – when needed.
• Schedules regular meetings with participants to review and update goals.  Conducts home visits as appropriate.
• Provides participants linkages to community services as needed.
• Provides services as needed, e.g. court appointments, landlord/tenant conflict resolution, etc.
• Implements educational activities as needed., eg. Life skills, budgeting, etc.
• Provides appropriate referrals for Veterans/families ineligible for SSVF services.
• Performs intake including required documentation for admission, referral needs, program details and expectations.
• Maintains case files on all participants in the Service Point Homeless Management Information System that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and documentation of all follow up contact.
• Ensures client confidentiality in accordance with established procedures and regulations.
• Maintains comprehensive demographic data as required on all participants.
• Submits monthly summary of service statistics to direct supervisor and/or SSVF Program Manager.
• Completes other reports as requested.
• Maintains records of financial assistance provided to participants in their Homeless Management Information System file.
• Participates in quality assurance activities evaluating program effectiveness and outcomes.
• Participates in training and workshops as directed by the SSVF Program Manager and/or direct supervisor.
• Performs other duties as assigned as related to the mission and goals of the Supportive Services for Veteran Families program.

Travel may be required.

Position Ranking: Regular Full Time, Non-Exempt

Physical Demands/ Work Environment:

This Position is required to do basic business and office work. In order to successfully perform the essential functions of this position, the individual is regularly required to talk and listen, stand, walk, sit and use hands.  Individual must be able to regularly lift up to 30 pounds and occassionally lift up to fifty pounds.  The use of Office and Computer Equipment is necessary. Vision abilities will require close vision.  Work may be performed indoors and occasionally require outdoors to attend meetings. There is low to moderate noise level for this position. 

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.