Call Center Associate (No Weekends)

Healthcare/Dental Call Center Representative

Working PC computer/Windows laptop REQUIRED!

• Must reside local to the Mechanicsburg, PA area
• (No Macbooks or Chromebooks)

Training shift : 10am - 6:45pm EST
Work Hours : 8 Hour Shift - Between 11am - 9pm EST
(Monday-Friday ONLY)

Pay $16.30/Hour

• HS Diploma Required
• Must be able to pass 10 year background check

Call Center Specialist - the company’s primary point of communication in the contact center. Researches and responds to customer telephone, electronic, or written inquiries. Provides excellent service to customers with information in regards to basic eligibility, benefits, and claims status with emphasis on customer retention. Forwards specific inquires as directed for priority resolution. How you will make an impact:

• Respond to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers.
• Communicate basic eligibility, benefits, and claim status.
• Forward specific inquiries as directed for priority resolution.
• Document each customer encounter or resolution in appropriate computer tracking system.
• Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires.
• Identify reports and document system discrepancies.
• Accurately complete online/hard-copy forms and route to appropriate department.
• Meet and maintain production standards, counts, and inquiry response turnaround times.
• Provide support to other departments as directed.
• Perform miscellaneous duties as assigned and participate in training programs.

What we look for:

• One-year customer service experience within a call center or with related heavy customer contact experience (i.e. hospitality, retail, food industry)
• Ability to handle constant customer contact/forced workflow distribution
• Interpersonal and communications skills to work effectively with all levels of staff
• Strong organizational/time management skills and multi-tasking abilities

Disclaimers:

"Wollborg Michelson Recruiting does require all applicants to be able to provide proof that they are fully vaccinated from COVID prior to their start date, unless otherwise prohibited by law."

"Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status."

Job Type: Full-time

Pay: $16.30 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Application Question(s):

• Can you provide proof of Vaccination?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location