Restaurant Associate

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores, and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platforms to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself, and being around friendly, humble, and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people on our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Do you have an eye for detail and great communication skills? Do you love working in a fast-paced environment? If this sounds like you, we'd love to chat!

Role Background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant and retail partners, and either pick their order up or have it delivered by our courier partners. 

We are growing rapidly and therefore hiring Restaurant Associates to support Wolt’s restaurant portfolio in Latvia. The ideal candidate is structured, detail-oriented, and enjoys a diverse working week. You will assist with onboarding our restaurant partners, ensuring that menus are updated, and supporting the venues on a day-to-day basis. You will also act as a key communicator between our operations team and restaurant partners in order to ensure optimal success. In this entry-level role you will have the opportunity to learn a lot about our operations and business, working with our restaurant team. 

What you'll be doing

• Supporting onboarding venues into Wolt’s platform. This includes making sure we have the photos, helping with the menus, translations and training the venues.
• Ensuring that our restaurant partner menus on the platform are up to date, and making sure that our menu-platform is always up to date with the text and visuals that reflect the Wolt brand. 
• Managing of our restaurant liaisons by identifying, training and keeping them up to speed with any urgent cases. 
• Handling restaurant support together with our support associates.
• Ensuring our portfolio of restaurants reach the highest Wolt service standards by conducting frequent quality and satisfaction checks.
• Assisting the Restaurant Development Managers in any additional tasks related to working with our restaurant partners. 

Qualifications

• Experience in customer service, administration, account management, or similar. 
• Ability to multitask and work under pressure. You are used to working with tight deadlines.
• Excellent communication skills and interpersonal skills.
• Structured, analytical, detailed, and service-oriented.
• Experience within the restaurant industry is a plus.
• Self-starter with a passion for food.
• Fluent in Latvian and English.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

If you have any further questions about the position before submitting an application, you can turn to:

Vladimir Stankovic, Talent Acquisition Partner, [email protected]

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!