What are the responsibilities and job description for the Restaurant Development Manager position at Wolt?
Company Description
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
#LI-JM2
Job Description
The Restaurant Development Manager (RDM) is the account manager of our restaurant partners that optimises venue performance on our platform and drives revenue growth. The RDM works in close cooperation with Restaurant Associates and Restaurant Partnership Managers.
Responsibilities & duties
- Driving and managing growth of our current venues by improving venue performance through strong portfolio analysis and active account management.
- Taking ownership of the relationship from the RPM once the contract is signed, and overseeing a successful onboarding and training of venues together with RAs.
- Building long-term restaurant relationships post-onboarding, and being the key communicator between our operations and restaurant partners.
- Using data to help optimize venue performance by improving key metrics such as menus and kitchen processes for delivery.
- Applying an effective restaurant tiering approach to maximize the impact of account management activities across the restaurant portfolio.
- Perform frequent quality and satisfaction checks to ensure service standards.
- Conducting renegotiations with venues alongside RPMs.
- Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.
- Travel 25% of the time
Qualifications
- Solid experience from a previous account management, support or administration role.
- Excellent interpersonal skills with the ability to adapt tone to suit the audience.
- Experience from using analytics platforms or strong Excel skills.
- Structured, detailed and service-oriented.
- Passion for food and developing the best restaurants in town.
- Experience from working with a CRM system is a plus.
- Fluent in Swedish and English.
Additional Information
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary, you will also be eligible for our stock option plan.
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position, you can turn to:
Alexander Kanto - Talent Acquisition Partner - [email protected]
Please note that we do not accept applications sent by mail. You should submit your application through our careers website!