What are the responsibilities and job description for the Service Dispatcher position at Wolter?
Looking for a fast-paced position with growth opportunity? Wolter, Inc., one of southeastern Wisconsin’s fastest growing privately owned companies and a BizTimes 2022 Future 50 Winner, is looking for a Service Dispatcher to join our growing team! This position is based out of our Brookfield, WI facility and will be responsible for supporting our service department. Join a company dedicated to leveraging the unique experiences of each of our employees to reimagine the next 60 years of Wolter!
Benefits of working for Wolter, Inc.:
- Medical, Dental and Vision insurance
- 401k plan with employer match
- Life and disability insurance
- Critical illness and accident insurance
- Flexible medical savings plan
- Pet insurance
- Annual review program
- Paid vacation, holidays and more!
A Service Dispatcher is responsible for maintaining organized assignment of field technicians to jobs, assuring timely response to customers while assigning most logical tech to each job by getting as much relevant information from the customer as possible. They develop a base understanding of the service required to maintain optimum response time to customers and provide consistent and logical scheduling for emergency service as well as scheduled maintenance. They act as the liaison between customers and technicians to provide as much helpful information as possible to expedite the service.
Position responsibilities:
- Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.
- Respond to phone calls from customers and roadmen while gathering as much relevant information as possible.
- Stay in contact with customers and inform them of any changes in the schedule.
- If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.
- Issue repair orders for new jobs or units that are scheduled for maintenance.
- Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
- Assist field technicians as needed with any questions or concerns you can help with.
- Assist SM Coordinator in the scheduling of SM’s and ensure schedules are kept.
- Perform projects as requested.
Essential skills and experience:
- Basic mechanical knowledge to communicate with customers and technicians
- Ability to organize and manage multiple priorities
- Excellent telephone and customer service techniques.
- Strong computer proficiency
- Must partner with service staff to ensure workflow runs smoothly.
- Must be detail oriented to ensure thorough administration of functions.
- Must maintain excellent customer service attitude.
We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.
Learn more about us at wolterinc.com!
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Work Location: One location
