Case Manager

The WAY Center

Job Description – Case Manager

4-26-19 P a g e | 1

Position Objective: To provide effective case management and program planning to clients who are eligible for services provided by the Women and Youth Center, Inc. (hereafter “the

WAY Center”), as well as appropriate referral when necessary; manage case plans for program participants; and provide assistance to Program Director.

Position Reports to: The Program Director of the WAY Center.

Essential Duties and Responsibilities: Provide holistic and comprehensive case management services to WAY Center clients including, but not limited to: intake assessment, benefit assessment, goal setting, case plan development, progress monitoring, individual money management, advocacy and referrals. Specifically:

• Maintain an average case load of three (3) to five (5) WE-CAN program clients;
• Develop sound assessment of new client needs and qualification for services during intake process, ensure proper forms are completed and client receives follow up care as necessary, and ensure client information is added to database;
• Establish case plans with New Program Participants (within two (2) weeks of orientation);
• Schedule and maintain a minimum of one (1) follow up appointment per month with active clients for case review and properly record session on Case Plan Review Chart;
• Schedule appointments for weekly counseling and any assessments needed;
• Call clients in WE-CAN program every Wednesday regarding FOCUS Group, provide notifications of any changes and/or arrange transport if needed;
• Conduct client exit interview at one (1) year or when client is eligible for completion of the

Program and complete Summary report on all program participants within one (2) weeks of client’s completion of the Program or when client becomes inactive;

• Answer phones and direct visitors and clients when receptionist is not present;
• Properly and promptly, document all client encounters and maintain accurate and complete records of client activity in the service report and client files. Ensure that all documents submitted on behalf of a client are accurate and valid;
• Be knowledgeable of WAY Center Programs, community resources; connect clients with needed and available community resources. Follow-up with clients and agencies, as appropriate, to document use/success of referral;
• Assist Program Director with various client services (i.e., RC purchases, clothing vouchers,

Shoppe vouchers, referrals, distribution of bus passes, gas cards, food, diapers, etc.);

• Assist Program Director with various program needs (mentor training, group material, etc.);
• Assist Executive Director in training of office volunteers and organizational needs of office;
• Accurately prepare monthly client activity reports for Board meetings;
• Schedule volunteers and community service workers for work in the WAY Center thrift shoppe;
• Accurately complete time sheets for CS workers and CSP participants. Fax time sheets to appropriate agency or provide copies as needed.

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The WAY Center

Job Description – Case Manager

4-26-19 P a g e | 2

Required Qualifications, Skills and Abilities:

• Strong Christian-based faith and beliefs and regularly attend a local Bible believing church;
• Adhere to Christian maturity, principles and values (esp. Matthew 18 principle);
• Possess a caring personality, emotional maturity, the ability to be non-judgmental or critical of individuals and their situations, and the ability to be culturally sensitive;
• Ability to maintain a courteous and professional relationship with clients and partnering agencies;
• Knowledge of community resources;
• Experience working with people in crisis;
• Basic computer and keyboarding skills;
• Exceptional organizational and time management skills;
• Excellent documentation skills;
• Effective written and verbal communication skills, ability to establish rapport with clients, fellow employees, other agencies and volunteers;
• Ability to work in a fast-paced, emotionally-charged environment;
• Ability to motivate others toward achieving goals;
• Ability to work independently with a strong sense of focus and a clear sense of boundaries;
• A strong sense of and respect for confidentiality involving both clients, fellow employees and volunteers;
• Ability to legally operate a motor vehicle and provide own transportation.

Education/Experience Requirements:

• Proficiency in MS Office
• Knowledge and experience with office equipment (phone, copier, fax, etc...)
• Prior experience in ministry and/or managing client cases
• Bachelor's degree in social work, psychology, or a related discipline preferred

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Job Type: Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Haines City, FL 33844: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Social Services Occupations: 1 year (Preferred)
• Ministry: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location