What are the responsibilities and job description for the Floor Supervisor position at WonderWorks?
WonderWorks Pigeon Forge is looking for a Floor Supervisor to join our team! WonderWorks is an indoor amusement park for the mind with more than 100 hands-on exhibits that challenge the mind and spark the imagination.
Our Floor Supervisors orchestrate a WONDERful experience for our guests by ensuring smooth building operations. Floor supervisors expertly handle guest concerns, coordinate team member rotations and breaks, and step in where needed to deliver exceptional guest service!
Responsibilities:
WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. Regular attendance is required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
Our Floor Supervisors orchestrate a WONDERful experience for our guests by ensuring smooth building operations. Floor supervisors expertly handle guest concerns, coordinate team member rotations and breaks, and step in where needed to deliver exceptional guest service!
Responsibilities:
- Greet and interact with guests and team members, providing exemplary customer service
- Under the direction of the Manager on Duty, coordinate attendant breaks, rotation, and cleaning assignments for the shift
- Report issues to the Manager on Duty
- Escalate customer complaints and/or incidents to Manager on Duty/General Manager as necessary
- Assist in admissions, retail, laser tag, concessions, ropes course, and other departments as needed
- Clean and stock bathrooms and bubble lab
- Performs other duties as assigned
- Excellent verbal and written communication skills and customer service skills
- Ability to multitask, work independently, and make reasonable and ethical decisions quickly
- Ability to anticipate guest needs
- Basic mathematical skills, as needed to make change
- Ability to work any shift including nights, weekends, and holidays
- High school diploma or equivalent required
- At least one year of supervisory experience preferred
- Previous themed entertainment and hospitality experience is preferred
- Ability to stand, stoop, climb, bend, and walk throughout the work area for prolonged periods
- Ability to lift and/or move up to 100 pounds
WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. Regular attendance is required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
