What are the responsibilities and job description for the Research & Insights Specialist position at WONGDOODY?
WONGDOODY is hiring a Research & Insights Specialist as part of our growing Strategy Practice. This role will focus on managing our primary research capability and leading the next-stage development of our proprietary Insights Tool: The Sounding Board. The insights generated through our research will ensure that the strategies, brand and experience work we deliver will resonate with the people we create them for while creating business value for our clients.
The Insights Manager will become WONGDOODY’s research facilitator and expert across our client work and new business pitches, working with colleagues located around the globe. You will collaborate closely with our strategists to understand their project priorities, learning objectives, then designing research that meets those objectives. You will own the fielding of research, recruitment of respondents and synthesizing of data. Your expertise and experience with different research vendors will inform and guide our partnerships.
WHAT YOU'LL DO
- Work closely with strategists to develop and facilitate research plans, on time and budget.
- Ex task: Ensure surveys are logical and are built in ways to address client objectives.
- EX task: Ensure surveys are created in ways that optimize respondent engagement.
- Maintain data privacy and security protocolsaccording to global requirements
- Clean up raw data from surveys to facilitate proper data analysis
- Provide guidance to strategists on reports and data interpretation
- Review results output from surveys and provide POV and initial insights
- Provide recommendations on data analysis methodologies to explore
- Ideate on process improvements to make our projects run more smoothly and efficiently.
- Work with accounting to ensure proper and timely billing on all research projects.
- Work with technology team on next generation product roadmap
- Manage relationship between agency and recruitment vendors
- Scale The Sounding Board globally by identifying and working with in-market research partners
WHAT YOU'RE LIKE
- Someone who is equally comfortable plowing through lengthy client briefs to distill a jumping off point for strategy and briefs, and
- Both brained thinker:
- Knowledge of how to create statistically significant research surveys, with ability to deviate from standard processes as survey needs dictate.
- Strong understanding of survey methodologies with the ability to think outside the box and create innovative solutions to solving problems.
- Detail oriented with comfortability performing data entry tasks
- Strong interpersonal skills - comfortable working with a variety of different people internally and externally
- Strong project management skills - comfortable building timeline and ensuring individuals and teams are working towards deadlines and milestones.
WHAT YOU'VE GOT
Technical Skills
- Intermediate to advanced knowledge of Excel
- Proficiency with SPSS functionality, especially related to data analysis.
- Proficiency with survey creation tools (i.e. SurveyMonkey)
- Experience authoring and programming surveys as well as facilitating other research methodologies(both qualitative and quantitative)
- Experience with market research “sample recruitment”
- Working with strategist and outside sample partners to recruit custom audiences.
- Strong comfort with leading research methods typically used by marketing and creative agencies including qualitative generative and exploratory research, positioning testing, and creative testing as well as quantitative (e.g. brand perception surveys, cluster analysis and segmentation studies)
Soft Skills
- Ability to translate technical terminology into layman terms and vice versa.
- Ability to communicate effectively with individuals across different levels of the organization (i.e. from developers to senior leadership
- Ability to interpret raw data and communicate research data in ways that are easy to understand.
TO APPLY: For full consideration please upload both a resume and cover letter.
ABOUT US
WONGDOODY is a human experience company, powered by Infosys with offices across the United States, Europe, Asia Pacific and India. Since our founding in 1993, we have won hundreds of global awards for creativity and marketing effectiveness, while building a culture that consistently makes WONGDOODY one of the “Best Places to Work”. We recognize that our people and our culture are paramount to our success.
WONGDOODY is a human experience company, powered by Infosys with offices in Seattle, Los Angeles, New York, Providence, Houston and Richardson. While some of us are still working remotely, our offices are open! Our team currently enjoys working in a hybrid capacity and we gather in the office as client needs, agency celebrations and team dynamics dictate.
We are a team of fun, fearless, ego-less, values-driven and collaborative problem-solvers distributed around the world with one goal in mind – creating better human experiences. Human experiences are the touch points that make brands and technology matter to customers. We use strategy, creativity, design and data to develop engaging experiences that transform businesses, and work with Infosys to achieve global scale at speed.
If you’d like to be part of our outstanding team, helping to grow WONGDOODY as well as your own career, please read on and check us out more at www.wongdoody.com.
THE PERKS
We’ll pay you to come work at WONGDOODY, because we’re generous like that. But on top of your paycheck, you’ll receive a whole lotta benefits to help keep you healthy, secure and balanced. You’ll get great health insurance (paid in full), 401K company match, all the free coffee you can drink, extended holidays, flexible summer hours, and volunteer time off to name a few.
WONGDOODY is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space which not only celebrates and embraces, but also reflects the diversity of the world we live in. Candidates from diverse backgrounds strongly encouraged to apply.
All your information will be kept confidential according to EEO guidelines.