Claims Supervisor

WoodmenLife is looking for a Claims Supervisor to join our Team!

We are currently searching for a Claims Supervisor to join our Team. In this role you will supervise, lead and develop Level 1 and Level 2 Life Claim Examiners. The Claims Supervisor plays a vital role in helping manage workflow and staff, ensuring quality and efficient services are provided to claimants, beneficiaries and sales associates while assuring that the practices and procedures are up-to-date and in compliance with various state regulations.  

We are a stable company with over 130 years doing business in Omaha. As a member of the WoodmenLife family, you’re joining others who share your commitment to family, community and country. Through WoodmenLife, you’ll have opportunities to connect with others, give back locally, and honor those who make an impact. As a not-for-profit life insurance company, we’ve been helping to protect the financial future of families, making a difference in hometowns across America since 1890. We are passionate about our members, servicing others, being open minded, providing an environment of inclusion and collaborative spirit. We also provide world class benefits to our associates. Is this the type of company you could work for?

We are looking for someone to:

• Oversee the investigation and payment of claims for life and annuity, which amounts to approximately $50 million annually. Evaluate all evidence to make claim decisions that follow our internal guidelines and state prescribed regulations.
• Work closely with the Claim Manager to coordinate work flow making sure it is being handled as efficiently as possible and that claim payments are completed within the department’s service levels.
• Oversee hiring, staffing, and training. Evaluate associate performance using established WoodmenLife guidelines. Effectively lead, coach, develop, and mentor team members using performance management tools and other appropriate techniques.
• Accountable for achieving organization and regulatory service level expectations to meet deliverables to our customers.
• Stay up-to-date on industry best practices, contractual obligations and regulations to include sharing and implementing with the team. 
• Maintain effective relationships with home office and Sales associates striving to understand the customer’s needs and requirements.  Act with the member in mind, adheres to the organization’s core values, and demonstrates integrity and trust. 

Minimum Qualifications:

This job requires a background that demonstrates the following minimum knowledge, skills, talents and traits:

• Bachelor’s degree or equivalent experience strongly preferred
• Previous supervisory experience or 5 years training or team lead experience in an insurance, financial services or operations environment strongly preferred.
• Previous experience in a claims environment, preferably a life claims environment, preferred
• Ability to understand insurance regulations and translate them to processes and procedures.
• Knowledge of WoodmenLife products and procedures preferred.
• Excellent interpersonal skills including demonstrated ability to communicate effectively with internal and external customers including listening, problem solving, and conflict resolution.
• Excellent written and verbal communication skills. Demonstrate ability to maintain open communication, give and receive constructive feedback, and build effective relationships.
• Excellent customer service, analytical, decision-making, priority, attention to detail skills, and growth mindset.
• The ability to provide seamless, trustworthy, attentive and resourceful (S.T.A.R.) customer service. Engages well with others and are passionate about providing an exemplary customer experience.
•  

WoodmenLife offers a competitive compensation package and a comprehensive benefits package. As part of WoodmenLife’s employment process, candidates will be required to complete a criminal background check, credit check (where required for position), Fingerprint check (where required for position), drug screen and reference checks. Any offer of employment will be contingent upon successfully passing the above.

WoodmenLife is committed to excellence in diversity by creating an inclusive work environment that values and respects all individuals. We welcome and embrace associates, regardless of background and beliefs. WoodmenLife respects every associate’s unique perspective and contribution. We are committed to creating an inclusive environment that values differences, and creates opportunities for growth, leadership and service. This commitment includes providing equal opportunity in recruitment, employment and promotion, training and community outreach. WoodmenLife is also dedicated to strengthening the communities in which its employees live.

APPLICANTS WITH DISABILITIES SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT AT THE TIME OF APPLICATION IF SPECIAL ACCOMMODATIONS ARE NEEDED. 

WoodmenLife is an equal opportunity employer. (#LI-LBB1)